Andrea McGrew
Gulfport,MS
Summary
Strategic leader with over 14 years of experience in healthcare and client management. Demonstrated success in driving revenue growth, managing complex operations, and building strong client relationships. Adept at leading cross-functional teams, ensuring regulatory compliance, and developing innovative strategies that align with organizational goals. Seeking to leverage my expertise in a Managing Director role to contribute to Press Ganey's mission of delivering top-tier solutions and enhancing client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Dining Services II
Chartwells-Compass Group USA
06.2024 - Current
- Serve as the strategic leader for dining services across the K-12 school district, managing a team of salaried managers and hourly associates.
- Drive revenue growth by implementing innovative dining programs and strategies to increase student participation and client satisfaction.
- Oversee the development and execution of annual budgets, ensuring financial goals are met while maintaining high standards of service.
- Build and maintain strong relationships with key stakeholders, including school administrators, parents, and district officials, to align dining services with district goals.
- Lead initiatives to enhance the quality of food service, including compliance with the National School Lunch Program and adherence to safety standards.
- Develop and implement comprehensive plans for operational efficiency, staff training, and service excellence.
Lead Registered Dietitian
L-Nutra Health for Diabetes
07.2023 - 06.2024
- Directed a remote team of dietitians, overseeing the delivery of personalized nutrition counseling via a HIPAA-compliant telehealth platform, effectively aligning services with company objectives and improving patient care.
- Collaborated with medical professionals and stakeholders to conduct clinical reviews grounded in evidence-based practices, fostering interdisciplinary teamwork and enhancing patient outcomes.
- Developed and refined patient-centered educational resources, streamlining administrative workflows and contributing to improved health outcomes.
- Expanded the reach and impact of nutritional therapy services by leading strategic social media campaigns and community outreach efforts, thereby increasing accessibility and aligning with broader organizational goals.
Credentialing and Network Support Contractor
FoodSmart
09.2022 - 06.2023
- Managed a credentialing roster of over 200 dietitians, ensuring compliance with CMS, Cigna, and other healthcare regulations, which facilitated consistent and compliant service delivery.
- Organized and led weekly Credentialing Committee meetings to validate qualifications and approve Registered Dietitians for service, upholding rigorous industry standards.
- Facilitated the efficient onboarding of new dietitians by creating and managing user and provider accounts in Athena EHR, ensuring smooth integration into the service delivery framework.
- Improved operational efficiency in telehealth by optimizing provider assignments through advanced scheduling software, aligning provider availability with state-specific requirements.
- Worked closely with a multidisciplinary healthcare team to uphold high standards of care, maintaining a strong focus on patient outcomes and service quality.
- Conducted detailed audits of billing claims to ensure accurate coding, enhancing the precision of reimbursement processes and safeguarding financial integrity.
Lead Dietitian
Babylon
12.2020 - 07.2022
- Orchestrated the inception and execution of the National Dietitian program across the United States, enhancing the outreach and impact of Babylon Health.
- Collaborated with the global marketing team to craft engaging content for international campaigns, contributing to the company's presence across various media platforms.
- Forged strategic partnerships with sales leaders to drive targeted outreach initiatives, supporting health systems and providers in achieving key sales objectives.
- Innovated alongside AI product and clinical managers to establish a diabetes education and weight management curriculum, enriching the company's platform with valuable nutritional content.
- Spearheaded the development of HEDIS measures, significantly elevating patient satisfaction and care standards.
- Engineered the workflow processes for Athena EHR, optimizing nutrition assessment documentation and referral procedures.
- Worked in tandem with HR to refine the dietitian recruitment process, ensuring the selection of top-tier candidates for the organization.
Director of Nutrition Services
Morrison Healthcare
10.2017 - 12.2020
- Directed operations for over 100 full-time employees across a three-hospital health system, driving departmental excellence and operational efficiency.
- Spearheaded procurement, financial reporting, inventory control, employee scheduling, and payroll, demonstrating a comprehensive management skill set.
- Amplified account sales growth by 10% across the region, facilitating partnership expansions and fostering business development from 2017-2019.
- Ensured strict adherence to HFAP and CMS compliance through rigorous safety, sanitation, and maintenance programs.
- Significantly improved patient satisfaction, elevating scores from 30% to 75% within three years through targeted patient experience initiatives.
- Developed annual strategic priorities and set departmental goals, aligning them with corporate objectives to create a cohesive operational environment.
- Managed monthly marketing promotions and programs, contributing to a 3% annual increase in retail sales.
- Guaranteed FDA compliance for nutritional information on retail products, maintaining the highest standards for consumer information.
- Championed the adoption of innovative technologies and communication methods to lead teams effectively across multiple facilities.
- Mentored dietetic interns, enhancing their skills during 6-week food service management rotations and contributing to the professional development of future dietitians.
- Negotiated contracts with clients to secure service continuity and explore new service avenues, demonstrating strong negotiation and relationship management abilities
Regional Clinical Nutrition Manager
Morrison Healthcare
11.2014 - 10.2017
- Oversaw regulatory compliance and preparedness of clinical and production teams, elevating standards through targeted internal audits and comprehensive documentation reviews.
- Analyzed regional health system data to ensure Registered Dietitian Nutritionists adhered to company programs and clinical competencies, reinforcing best practices across the organization.
- Facilitated goal setting and strategy implementation, guiding teams through data-driven decision-making to effectively prioritize and achieve organizational objectives.
- Cultivated strong relationships with both executive and frontline staff, establishing a reputation as a trusted advisor and effective communicator.
- Coordinated recruitment and hiring processes for clinical nutrition teams across multiple states, supporting the company's commitment to high-quality patient care.
- Led the execution of companywide nutrition goals, managing the rollout of clinical resources and ensuring consistent communication across all teams.
Clinical Nutrition Manager
Morrison Healthcare
02.2011 - 10.2017
- Oversaw employee development, managing daily operations, staff adjustments, performance evaluations, and goal-setting, resulting in boosted team morale and increased employee retention.
- Provided specialized medical nutrition therapy to patients with complex conditions, including diabetes, obesity, renal, and cardiovascular diseases.
- Developed, assessed, and refined goals, objectives, policies, and procedures for clinical nutritional care, ensuring ongoing quality improvement.
- Conducted monthly chart audits to sustain a minimum 95% clinical competency rating among Registered Dietitian Nutritionists.
- Collaborated with IT to create and implement charting templates in Meditech EHR, aligning with the Nutrition Care Process.
- Designed patient menus that met 95% of Dietary Reference Intakes, specifically tailored to the hospital's primary patient demographic.
- Served as interim patient services director for six months, effectively balancing dual roles and responsibilities.
- Provided direct oversight and mentorship to dietetic interns during their clinical and foodservice management rotations.
Diabetes Educator
Freeman Health System
02.2010 - 02.2011
Nutra
- Provided individual and group nutrition counseling for patients with Type I, Type II, and Gestational diabetes in accordance with ADCES guidelines.
- Created and distributed educational materials for diabetes classes, adhering to the DSMES evidence-based approach.
- Developed content and organized guest speakers for monthly support group meetings.
- Coordinated weekly meetings with endocrinology physicians to review patient cases and devise tailored action plans.
- Conducted detailed evaluations of client information to create personalized nutritional plans of care.
- Assisted patients in setting health goals, enhancing their ability to manage diabetes independently.
- Educated patients on carbohydrate intake monitoring and the safe use of various glucometers for blood glucose management.
Education
Bachelor of Science - Dietetics
Oklahoma State University
Stillwater, OK12.2005
Skills
- Strategic Relationship Management
- Business Development & Revenue Growth
- Leadership & Team Management
- Regulatory Compliance (CMS, HFAP)
- Program Development & Implementation
- Client Engagement & Retention
- Data-Driven Decision Making
- Financial Management & Budgeting
- Cross-Functional Team Collaboration
- Process Optimization & Operational Efficiency
- Advanced Communication & Presentation Skills
- Project Management
- Technology Integration (EHR, Telehealth Platforms)
- Microsoft Office Suite & Google Workspace
Certification
- Commission on Dietetic Registration #952891 September 2019—2024
- Licensed Dietitian in the states of: GA, IA, MS, MO, NY, NM, SC
- Certificate of Training in Obesity for Pediatrics and Adults
- ISSA Certified Personal Trainer, #3755080 February 2023-2025
Timeline
Director of Dining Services II
Chartwells-Compass Group USA
06.2024 - Current
Lead Registered Dietitian
L-Nutra Health for Diabetes
07.2023 - 06.2024
Credentialing and Network Support Contractor
FoodSmart
09.2022 - 06.2023
Lead Dietitian
Babylon
12.2020 - 07.2022
Director of Nutrition Services
Morrison Healthcare
10.2017 - 12.2020
Regional Clinical Nutrition Manager
Morrison Healthcare
11.2014 - 10.2017
Clinical Nutrition Manager
Morrison Healthcare
02.2011 - 10.2017
Diabetes Educator
Freeman Health System
02.2010 - 02.2011
Bachelor of Science - Dietetics
Oklahoma State University
- Commission on Dietetic Registration #952891 September 2019—2024
- Licensed Dietitian in the states of: GA, IA, MS, MO, NY, NM, SC
- Certificate of Training in Obesity for Pediatrics and Adults
- ISSA Certified Personal Trainer, #3755080 February 2023-2025
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