Andrea McIlwaine
Chagrin Falls
Summary
Results-driven leader with a successful history at Twinsburg Post Acute, achieving a 30% increase in census through targeted outreach initiatives. Skilled in referral assessment and fostering team collaboration, leading to improved resident satisfaction. Proficient in adaptive leadership and compliance monitoring, enhancing overall performance and building strong customer relationships.
Overview
39
39
years of professional experience
Work History
Admissions Director
Twinsburg Post Acute
Twinsburg
08.2025 - Current
- Boosted census by 30% within four months through strategic outreach initiatives.
- Conducted thorough assessments of referrals from diverse sources to ensure quality care.
- Initiated prior authorization processes
- Collaborated with management and clinical teams to enhance resident satisfaction.
Clinical Liaison
Select Medical/Cleveland Clinic
08.2018 - 06.2025
- Discharge planning for optimal continuum of care for critically ill patients
Regional Sales Manager
Snap Diagnostics
12.2016 - 08.2018
- Oversaw activities of 200+ sales representatives nationwide, driving performance improvements.
- Achieved over 20% growth in 2017 through strategic initiatives and training programs.
District Manager
Snap Diagnostics
08.2015 - 12.2016
- Territory development of 4 new territories, as well as oversee and manage 15-20 sales reps
Territory Manager
Snap Diagnostics
01.2015 - 08.2015
- Managed the Cleveland territory with over 50% growth.
Independent contractor
Healthcare Quality Association for Accreditation
08.2011 - 01.2012
- Accreditation specialist for DME providers
Regional Clinical Director
Community Surgical Supply
01.2010 - 07.2011
- Supervised 25 Respiratory therapist and all clinical support staff.
- Doubled the ventilator population, Formalized ALS Society relationship.
- Formalized relationship with ALS Society to improve patient resources and support.
Staff Respiratory Therapist
Community Surgical Supply
08.2009 - 01.2010
- Respiratory Therapy homecare
Regional Sales Manager
ResTech
11.2008 - 03.2009
- Cultivated relationships with 200+ physician practices across NE USA to enhance capital equipment sales
Center Manager
CardioSom of Cleveland
06.2008 - 09.2008
- (Closed due to cancelation of competitive bid)
General Manager
HillMed Surgical Supply
07.2007 - 06.2008
- Direct operations of DME, Hospice Equipment, and compounding pharmacy while coordinating insurance contracts.
Assistant Manager of DME
HillMed Surgical Supply
09.2006 - 07.2007
- Manage DME and related insurance contracts
Director of Respiratory and Marketing
HillMed Surgical Supply
03.2005 - 09.2006
- Completed Competitive bids, managed clinical and marketing staff.
Director of Respiratory Therapy
HillMed Surgical Supply
07.2004 - 03.2005
- Implemented Home Respiratory Therapy DME provisions and care
Lead Respiratory Therapist
Apria Healthcare-Brooklyn Hts, Ohio
09.2002 - 07.2004
- Supervise Respiratory Therapists at Brooklyn Hts and Amherst, Ohio branches
Senior Respiratory Therapist
Apria Healthcare-Brooklyn Hts, Ohio
03.2001 - 09.2002
- Oversee Respiratory Therapists at Brooklyn Hts, Ohio branch
Staff Respiratory Therapist
Apria Healthcare-Brooklyn Hts, Ohio
12.1998 - 03.2001
Shift Supervisor
Hillcrest Hospital
01.1990 - 12.1998
- Respiratory Therapy Supervisor for 3rd shift
Staff Respiratory Therapist
Hillcrest Hospital
08.1986 - 01.1990
Education
AS - Respiratory Therapy
Lakeland Community College
Mentor, OH01.1987
Bachelor of Science - Geology, Liberal Arts
Allegheny College
Meadville, PA01.1982
Skills
- Strategic outreach
- Referral assessment
- Resident satisfaction
- Census management
- Customer relationship management
- Budget oversight
- Team collaboration
- Adaptive leadership
- Compliance monitoring
Additional Information
- 40 years in the field of Respiratory Care, including 12 years of Critical Care and 23 years of Homecare, management, and sales.
- Maintain accurate and complete billing records and assure compliance with all insurer guidelines
- Directly responsible for ongoing compliance with Medicare, OIG, and accreditation guidelines
- HIPPA compliance and training
- Thorough knowledge and utilization of government and private reimbursement guidelines
- Sales and Marketing of medical equipment and homecare services-personally responsible for 44% growth in the ventilator service area.
- Computer skills including Excel, Word, and Power Point
- Clinical liaison to the Amyotrophic Lateral Sclerosis Association, Northeast Ohio Chapter
Timeline
Admissions Director
Twinsburg Post Acute
08.2025 - Current
Clinical Liaison
Select Medical/Cleveland Clinic
08.2018 - 06.2025
Regional Sales Manager
Snap Diagnostics
12.2016 - 08.2018
District Manager
Snap Diagnostics
08.2015 - 12.2016
Territory Manager
Snap Diagnostics
01.2015 - 08.2015
Independent contractor
Healthcare Quality Association for Accreditation
08.2011 - 01.2012
Regional Clinical Director
Community Surgical Supply
01.2010 - 07.2011
Staff Respiratory Therapist
Community Surgical Supply
08.2009 - 01.2010
Regional Sales Manager
ResTech
11.2008 - 03.2009
Center Manager
CardioSom of Cleveland
06.2008 - 09.2008
General Manager
HillMed Surgical Supply
07.2007 - 06.2008
Assistant Manager of DME
HillMed Surgical Supply
09.2006 - 07.2007
Director of Respiratory and Marketing
HillMed Surgical Supply
03.2005 - 09.2006
Director of Respiratory Therapy
HillMed Surgical Supply
07.2004 - 03.2005
Lead Respiratory Therapist
Apria Healthcare-Brooklyn Hts, Ohio
09.2002 - 07.2004
Senior Respiratory Therapist
Apria Healthcare-Brooklyn Hts, Ohio
03.2001 - 09.2002
Staff Respiratory Therapist
Apria Healthcare-Brooklyn Hts, Ohio
12.1998 - 03.2001
Shift Supervisor
Hillcrest Hospital
01.1990 - 12.1998
Staff Respiratory Therapist
Hillcrest Hospital
08.1986 - 01.1990
AS - Respiratory Therapy
Lakeland Community College
Bachelor of Science - Geology, Liberal Arts
Allegheny College