Andrea McKinnis
Portage,IN
Summary
Enthusiastic Customer service / eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer/Service / Insurance Agent and training in sales
Motivated to learn, grow and excel in the insurance. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities.
Overview
19
19
years of professional experience
Work History
Customer Service Agent / Insurance Agent
Teleperformance USA
Hobart, IN
07.2019 - 05.2022
- Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Insurance Agent/Customer Service Agent
Combined Insurance
Chicago, IL
07.2017 - 07.2019
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Remained impartial in order to advise clients based on circumstances.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 50%.
Customer Service/Insurance Agent
Teleperformance
Hobart, IN
11.2000 - 07.2014
- Maintained high standards of customer service by building relationships with clients.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 40%
Education
GED -
Kennedy King College
Chicago, IL08.1980
Skills
- Interpersonal Communication
- Team building
- Attention to Detail
- Multitasking Abilities
- Dependable and Responsible
- Self-Motivated
- Problem-Solving
- Flexible and Adaptable
- Planning and Coordination
Timeline
Customer Service Agent / Insurance Agent
Teleperformance USA
07.2019 - 05.2022
Insurance Agent/Customer Service Agent
Combined Insurance
07.2017 - 07.2019
Customer Service/Insurance Agent
Teleperformance
11.2000 - 07.2014
GED -
Kennedy King College
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