Andrea McMahen
Pocatello,ID
Summary
Dynamic professional with a proven track record at Jacksons Food Stores, excelling in customer service and relationship building. Skilled in CRM and active listening, I enhanced customer loyalty and team performance through effective conflict resolution and empathetic engagement. Achieved notable improvements in customer satisfaction and operational efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Jacksons Food Stores
04.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Manager
Village Mart
06.2006 - 07.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Idaho State University
Pocatello, ID01-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Customer relationship management (CRM)
- Data collection
- De-escalation techniques
- Prioritization
- Store maintenance
- Reading comprehension
- Office equipment proficiency
- Service standard compliance
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Achieved above average inspections through effectively helping with keeping the inside of the store clean and free of safety hazards. Also keeping the fuel pumps clean and the grounds clear of trash and debris.
- Gained many loyal customers through greeting them with a genuine smile, helping them find what they were looking for and wishing them a beautiful day,
Timeline
Customer Service Representative
Jacksons Food Stores
04.2017 - Current
Manager
Village Mart
06.2006 - 07.2015
High School Diploma -
Idaho State University
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