Andrea McNeil
Mobile
Summary
Results-driven professional with a solid background in customer service and team management. Adept at prioritizing tasks and streamlining processes to enhance service delivery and team effectiveness.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Csm processor
Pilot Catastrophe Services
Mobile
11.2016 - Current
- Making and receiving calls from insurers, excel and scheduling appointments
- Managed customer service team to ensure high-quality support.
- Led team meetings to discuss performance and strategies for improvement.
- Provided exceptional customer service to ensure customer satisfaction.
Delivery Driver
FedEx Ground
Theodore
11.2014 - 09.2016
- Delivered packages efficiently to residential and commercial locations.
Patient Care Technician
Jennifer senior Care LLC
Mobile
01.2013 - 12.2013
- Documented patient observations and care provided accurately.
- Assisted with mobility and transfer of patients safely.
- Provided direct patient care and assistance with daily living activities.
Customer Service Representative
Wal-Mart
01.2012 - 12.2013
- Processed returns and exchanges following company policies.
- Operated cash registers and handled transactions efficiently.
Education
Diploma -
Vigor high school
Prichard, AL 08.2008 - 05.2012
Some College (No Degree) -
Bishop State Community College
Mobile, ALSkills
- Medical terminology
- Driving
- Restaurant experience
- Multitasking
- Commercial Driving
- Ms Word
- Cash register
- Shift management
- Patient care
- Time management
- Communication skills
- Computer skills
- Working with high schoolers
- Sales
- Customer Service
- Box Truck
- Organizational skills
- Medical receptionist
- Clerical experience
- Leadership
- Serving
- Excel
- Load & Unload
- Typing
- English
- Microsoft
- Delivery Driver Experience
- Retail Sales
- Phone etiquette
- Performance analytics
- Customer relationship management
- Scheduling software
- Call center management
- Social media monitoring
- Verbal and written communication
- Workforce management
- MS office expert
- Technical support
- Microsoft outlook, word, and Excel
Certification
- California fair claims training, Present
- State Farm ecs fire core curriculum, Present
- CPR Certification
- CNA
- Adjuster Insurance License AL/LA, 03/01/22, 03/01/23
Timeline
Csm processor
Pilot Catastrophe Services
11.2016 - Current
Delivery Driver
FedEx Ground
11.2014 - 09.2016
Patient Care Technician
Jennifer senior Care LLC
01.2013 - 12.2013
Customer Service Representative
Wal-Mart
01.2012 - 12.2013
Diploma -
Vigor high school
08.2008 - 05.2012
Some College (No Degree) -
Bishop State Community College