Property management professional with proven track record in overseeing residential and commercial properties. Consistently ensures operational efficiency and tenant satisfaction while maintaining high standards of property upkeep. Known for strong team collaboration and adaptability to changing needs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Community Property Manager
Clarion Court Apartments LLC
06.2011 - 02.2025
Administered and maintains all phases of property operations under direction of the District Manager
Staff hiring, training, performance evaluation and supervision of all on-site employees
Prepared and conducted performance reviews and recommended salary increases
Handled disciplinary actions, terminations, written counseling summaries reports to District Manager
Conducted staff meetings on a regular basis and attended scheduled management meetings
Analyzed and monitored the community market conditions to anticipate market changes or trends that could affect the profitability of the community
Oversaw, developed and participated in various leasing programs to ensure their success
Review, approved or rejected resident applications and reviewed all renewals
Ensured that my staff is implementing retention and renewal programs
Ensured the completion of various daily, weekly, and monthly reports are remitted in a timely and accurate manner
Ensured compliance with ABTC policies and procedures, and compliance with the Fair Housing Laws
Prepares all payroll and payroll-related forms accurately and in a timely manner
Monitors the maintenance activities to ensure resident requests and preventative maintenance programs are being performed according to ABTC standards
Community Asst. Manager
Poplar Point Apartments
01.2008 - 01.2010
Administered and maintains all phases supporting the Community Manager.
Responsible for all renewal and resident retention on a daily basis.
Responsible for all money transactions, deposits posting on GL ledgers
Knowledgeable of telephone lease sales techniques and rental current market conditions
Responsible for all collections, past due balances, knocking on doors sending letters
Keeps a good communication with residents regarding rental payments, filling evictions
Attend court appearances or Housing Authority
Marketing/Leasing Specialist
Proven Performance, Inc
01.2006 - 01.2008
Thorough knowledge of lease terms, property layout, the competition and surrounding community
Helped lease prospects with application, credit forms and other required documents
Responsible for making certain “model” apartments and target apartments are ready for showing
Knowledge of telephone lease sales techniques and rental current market conditions
Knowledgeable of current rental rates, sizes, locations and all amenities of property
Responsible for “shopping” competing properties, to maintain a competitive edge
Professional appearance, positive attitude, and strong work ethic are my keys to success
Quality Assurance Inspector
Atlanta Housing Authority
01.1999 - 01.2006
Inspected existing residential buildings and dwelling units for Atlanta housing code violations
Issued Atlanta Section 8 program warning and fines for program code violations
Maintained field, telephone, property rating and monthly reports
Provided Atlanta Section 8 code-consulting services, to apartment complex, private owners, and building investors
Conducted initial inspection to determine if dwelling improvements are required
Education
Certification HQS Inspector -
Nan McKay and Associates
Atlanta, Georgia
01.2009
Certification Completion - undefined
Grace Hill HUD Housing
Atlanta, Georgia
01.2009
Real Estate Principles Certificate - undefined
Century 21Realty
Woodland Hills, California
01.1994
Associate Degree - Business
Century Business College
Los Angeles, California
01.1992
Skills
Team leadership and supervision
Fair housing regulations
Lease renewals
Tenant relations
Property inspections
Rent collection and processing
Eviction procedures expertise
Property inspection and assessment
Customer service-focused
Exceptional oral and written communication skills
Rent collection
Tenant and eviction laws
Property tours and inspections
Property management
Financial budgeting and reporting
Payment collection
Property accountability
Accomplishments
Maintained 97% or higher occupancy rate for entire length of employment.
Supervised team of 5 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Increased occupancy rates from 40% to 97% in 11 years.
Property Manager at Preservation Management - Black River & Maple Court ApartmentsProperty Manager at Preservation Management - Black River & Maple Court Apartments