Andrea Medina
Phoenix,AZ
Summary
Results-driven Air Transportation Specialist and healthcare operations professional with a Lean Six Sigma Green Belt and an active Secret clearance. Proven ability to lead cross-functional teams in planning and executing complex logistics and airlift missions while effectively managing schedules and documentation. Expertise in delivering actionable process improvement recommendations to enhance operational efficiency. Currently pursuing a Master of Project Management to further solidify project management skills and contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Air Transportation Specialist
United States Air Force
08.2021 - 08.2025
- Led multiple teams to plan, prepare, inspect, and execute air transportation operations, ensuring mission schedules and safety standards were met.
- Managed end-to-end cargo and passenger movement operations: load planning, documentation, in-transit visibility, manifests, and aircraft balance calculations.
- Developed and implemented procedures and quality-control measures to ensure regulatory compliance for hazardous materials, special cargo, and international border clearance.
- Coordinated personnel, equipment, and facility requirements; justified resource allocation to meet operational objectives.
- Conducted inspections and recommended corrective actions to improve airlift processes and compliance.
- Trained and supervised personnel on handling, restraint, and safety protocols; operated specialized loading equipment and forklifts.
- Served on the Dover AFB Honor Guard (75 Military Funeral Honors), demonstrating professionalism and attention to protocol.
Medical Administrative Assistant
Cigna Medical Group
02.2017 - 08.2019
- Supported clinic operations by coordinating patient scheduling, managing medical records, and processing referrals and insurance documentation.
- Performed process-driven administrative functions to maintain clinical workflow and patient satisfaction in a high-volume environment.
- Communicated regularly with nurses, physicians, and external stakeholders to resolve issues and streamline patient throughput.
Education
Master of Project Management -
College of Integrative Sciences And Arts, Arizona State University
Phoenix, AZ01.2027
M.S. - Science of Health Care Delivery
College of Health Solutions, Arizona State University
Phoenix, AZ05-2020
B.A. - Global Health; Minor: Studio Arts
College of Liberal Arts And Sciences, Arizona State University
Tempe, AZ05-2017
Skills
- Project planning & scheduling
- Process mapping
- Quality control
- Compliance
- Logistics coordination
- Hazardous materials handling
- Load planning
- Stakeholder communication
- Team leadership
- Training & procedures development
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Teams
Relevant Project And Academic Experience
- Master's Capstone Project - Arizona Care Network, 2019-08-01, 2020-04-01, Collaborated with Arizona Care Network to streamline development and adoption of a patient health application., Conducted literature review, stakeholder surveys, and process mapping to identify barriers to adoption., Produced actionable recommendations to improve user experience and reduce missed opportunities during development.
- Community Health Ambassador - Neighborhoods Connect, 2015-01-01, 2015-05-01, Co-organized a citywide summit (200+ stakeholders) and facilitated workshops to identify community safety strategies and civic improvements.
Certifications And Clearance
- Lean Six Sigma Green Belt, Arizona State University
- Secret Security Clearance, Active
Languages
Spanish
Native or Bilingual
Timeline
Air Transportation Specialist
United States Air Force
08.2021 - 08.2025
Medical Administrative Assistant
Cigna Medical Group
02.2017 - 08.2019
Master of Project Management -
College of Integrative Sciences And Arts, Arizona State University
M.S. - Science of Health Care Delivery
College of Health Solutions, Arizona State University
B.A. - Global Health; Minor: Studio Arts
College of Liberal Arts And Sciences, Arizona State University