Andrea Mejia
Pembroke Pines,FL
Summary
Experienced Customer Service professional with over 4 years of expertise in Customer Service and Data Entry. Proficient in eCw software and Microsoft basics. Demonstrated ability to excel in a fast-paced environment, effectively communicating with individuals at all levels of the organization, clients, and co-workers. Skilled in critical thinking, problem-solving, and strategic planning. Known for exceptional organization and efficiency, adept at multitasking to meet various demands and projects while prioritizing effectiveness and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Primary Care Offices
04.2023 - Current
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Retrieved medical data for physicians and patients.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Provided exceptional customer service while addressing patient concerns or inquiries throughout the registration process.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
- Supported administrative tasks such as filing paperwork, answering phones, and maintaining office supplies inventory for smooth department operations.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled Number+ daily appointments using eCW system.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
Case Manager
The Ward Law Group, PA
03.2021 - 05.2021
- Communicated pertinent information to clients, insurance companies and medical providers via phone, email and mail.
- Collecting and managing documents related to personal injury claims.
- Logging all communications with insurance companies, medical providers and clients into computer database.
- Compiling documentation supporting claims and providing to insurance companies.
- Obtaining medical records from medical providers and summarizing.
Scheduling Specialist
CMS Diagnostic Services.
11.2020 - 03.2021
- Scheduled patients for tests and consultations.
- Communicated information to patients regarding requirements for appointments and test preparation.
- Operated multi-line telephone system to independently handle over 80 calls each day.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Communicate with health insurance, doctor's offices and authorizations departments to proceed with patients required services.
- Expert in DoctorScribe software.
- Processed forms required for insurance approvals and scheduled procedures.
Office Clerk
Inv. Area 51
07.2019 - 11.2020
- Greet visitors and interacted with vendor, contractors and professional services personnel to receive orders, direct activities and communicate instructions to team
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
- Prepared packages for shipment, pickup and courier services including UPS, FedEx, and USPS.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Patient Registration Clerk
Sanitas Medical Center.
09.2017 - 03.2019
- Greet clinic visitors and operate multi-line telephone system, scheduling appointments and assisting patients with prescription refills,billing issues and insurance questions .
- Assisted patients in filling out check-in paperwork and entering demographic information through eCw system .
- Checked 50+ patients in and out of the clinic per day ,including verifying insurance coverage ,and compile/track patient collections (copays,deductibles and outstanding balances).
- Scanning and managing patient records ,maintaining patient confidentiality in compliance with HIPPA.
- Processing authorizations for specialist visits through Availity.
- Scheduling and managing appointments of medical specialists such as gynecologists,nephrologists,cardiologists, among others.
Education
ESL - English-as-a-Second-Language Education
2017
Skills
- Customer Service
- Expert in eCW Software
- Registration data intake
- Data entry
- Scheduling
- Organization and Time Management
- Team worker
- Strong resolution skills
- Administrative Duties
- Microsoft Office
- Good listening skills
- Multitasking abilities
- Responsible
- Empathetic
Certification
- CPR and OSHA Certification
Timeline
Front Desk Medical Receptionist - Primary Care Offices
04.2023 - Current
Case Manager - The Ward Law Group, PA
03.2021 - 05.2021
Scheduling Specialist - CMS Diagnostic Services.
11.2020 - 03.2021
Office Clerk - Inv. Area 51
07.2019 - 11.2020
Patient Registration Clerk - Sanitas Medical Center.
09.2017 - 03.2019
Unilatina International College - ESL, English-as-a-Second-Language Education
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