ANDREA MENA
Miami Beach,FL
Summary
I was very intrigued by customer Servies. I actually started in the restaurant industry in high school. Like anyone else freshly starting this industry. It was quiet challenging but throughout the years I develop skills to better and polish the work knowledge I've gained. I became self-driven to better my work ethic and to meet company goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
AGM
SUSHI & TAPAS
Surfside, FL
01.2016 - 03.2019
- Coordinated incoming and outgoing mail as well as handling incoming calls.
- I started hosting also, which is greeting our guest and making them feel welcomed. Between the time I started I also learned about food running & expo which lead to me becoming the head of expo. In six months, I become an assistant manager.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Welcomed and greeted guests before presenting special menu items to clients.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
Server
Milos Restaurant
Miami Beach, FL
12.2018 - 12.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guests complaints by getting managers on duty to maintain complete customer satisfaction and work effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Knowledgeable with liquor, beer, wine and Asian cuisine.
- Mixed both standard and specialized drink orders using liquor, bitters, syrups and citrus.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Manager
Dr Smood
Miami Beach, FL
01.2020 - 12.2021
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Cross-trained existing employees to maximize team agility and performance.
- Recorded inventory sales into organization's weekly income report.
Server
Lure Fish House
Miami Beach, FL
09.2021 - Current
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas to successfully serve over 500 guests.
- Cultivated warm relationships with regular customers so they feel welcomed and relaxed.
Education
ASSOCIATE OF ARTS - Business Management
Miami Dade College
2023
HIGH SCHOOL DIPLOMA - Theatre
Miami Senior High School
2015
Skills
- Multi-Task Management
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- English & Spanish Fluent
Fast learner
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Positive work attitude
- Inventory control familiarity
- Customer service expert
Adaptive team player
- Improvement initiatives
Social Media Marketing
2021
Timeline
Server
Lure Fish House
09.2021 - Current
Manager
Dr Smood
01.2020 - 12.2021
Server
Milos Restaurant
12.2018 - 12.2019
AGM
SUSHI & TAPAS
01.2016 - 03.2019
ASSOCIATE OF ARTS - Business Management
Miami Dade College
HIGH SCHOOL DIPLOMA - Theatre
Miami Senior High School
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