Andrea Menchaca
Gillsville,GA
Summary
Connection-driven with years of customer experience and relations, I am searching for a position that will allow me to highlight my strengths in communication. Growth and expansion are at the forefront of my focus. I strive to encourage open dialogue and the development of others around me. I am detail-oriented, organized, reliable, and a natural leader; I work well in a team setting and alone.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Elevation Fitness
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Organized, maintained, and updated information in computer databases, including client records.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Cleaned equipment and machinery to maintain optimum working conditions.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways, and collecting trash.
Lead Barista
Boarding Pass Coffee
04.2023 - 09.2023
- Developed drink guides for employee use.
- Developed new cleaning lists to maintain a clean work environment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Collaborated with general manager and owners to design and implement promotional strategies for cafe items.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of space.
Manager
Tchin Tchin Coffee Roasters
10.2022 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Developed an onboarding training guide for new employees.
- Developed new daily and weekly checklists to maximize time and maintain a clean work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Specialty Sales /Human Resources Assistant
Target
07.2019 - 04.2022
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork.
- Answered and redirected incoming phone calls for the office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues per company policies and procedures.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Utilized upselling techniques to promote additional products and increase sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Key Holder
HomeGoods
05.2021 - 08.2021
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Marked down clearance items and relocated merchandise to proper store areas.
- Educated staff on strategies for handling demanding customers and challenging situations.
Assistant Manager
Planet Fitness Gym
03.2019 - 09.2019
- Supervised day-to-day operations and a team of four to meet performance, quality, and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in the workplace.
- Generated more business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
No Degree - Business Management
University of North Georgia
Oakwood, GA05.2021
High School Diploma -
Jackson County High School
Jefferson, GA05.2017
Skills
- Hospitality Service
- Social Perceptiveness
- Cash Handling
- Guest Relations
- Efficient Service
- Listening Skills
- Time Management
- Problem-Solving Skills
Certification
- ServSafe Manager Certification, ServSafe. Valid 07.31.23 to 07.31.28
- Certified Nutritional Coach, NASM - In process of completing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Timeline
Front Desk Associate
Elevation Fitness
08.2023 - Current
Lead Barista
Boarding Pass Coffee
04.2023 - 09.2023
Manager
Tchin Tchin Coffee Roasters
10.2022 - 04.2023
Key Holder
HomeGoods
05.2021 - 08.2021
Specialty Sales /Human Resources Assistant
Target
07.2019 - 04.2022
Assistant Manager
Planet Fitness Gym
03.2019 - 09.2019
No Degree - Business Management
University of North Georgia
High School Diploma -
Jackson County High School
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