Andrea Mendoza
Muscatine,IA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
5
5
years of professional experience
Work History
Manager, Domestic Transportation
Bridgestone Bandag LLC
01.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Senior Logistics Operations Planner
Bridgestone Bandag LLC
01.2020 - 01.2024
- Collaborated with cross-functional teams to align goals and ensure project success.
- Optimized inventory control, reducing waste and improving costefficiency.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Evaluated proposals from vendors and contractors, selecting those that provided optimal value while meeting project requirements.
- Facilitated cross-functional team meetings to align project objectives and foster collaboration among departments.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Analyzed event costs to identify areas of improvement and cost savings.
Timeline
Manager, Domestic Transportation
Bridgestone Bandag LLC
01.2024 - Current
Senior Logistics Operations Planner
Bridgestone Bandag LLC
01.2020 - 01.2024