ANDREA MENNELLA
North Providence
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Experienced with Medical billing and coding in Epic EMR. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
31
31
years of professional experience
Work History
Hospice Patient Care Coordinator
VNA of Care New England
11.2024 - Current
- Provide exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their home care experience .
- Organized and able to manage competing priorities,
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns and addressing individual needs.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
Resource Specialist Coding & Billing
Care New England Integra
04.2016 - 10.2024
- Provided full range of support services and held responsibilities for various projects for Integra staff and patients. Relevant experience includes processing Epic medical billing claims, medical record review to confirm diagnoses and procedure codes submitted by the billing provider. I take pride in being a valued resource for coworkers. Proficient in Microsoft Office applications and compliant with policies and procedures for confidentiality of all patient records.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies via EPIC billing workqueue
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones medical team.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
Intake Department Lead Customer Service Representative
VNA of Care New England
11.2013 - 04.2016
- Coordinated the effective and efficient patient flow in regard to processing referrals for the VNA Intake department: processed, tracked and closed the referral loop within electronic work queues and collaborating directly with healthcare providers and facilities statewide.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated efforts among team members during times of change or crisis management situations.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
CNA / Administrative Assistant / Scheduler
Memorial Hospital of RI Home Care
03.1994 - 11.2013
- Supported Department Daily functions for Dynamic Hospital Based Home Care Agency with 300+ patient population.
- Streamlined patient scheduling processes, reducing wait times and improving overall efficiency.
- Assisted with Payroll, Managed and coordinated monthly meetings for home health aides
- Recommended service improvements to minimize recurring patient issues and complaints.
- Offered simple, clear explanations to help patients and families understand agency policies and procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Oversaw efficient inventory stocking and supply rotation. Coordinated delivery of supplies from various departments and outside vendors. Optimized resource allocation, ensuring that necessary medical supplies were always available for patient care.
Education
CPC Certification - Medical Coding
Nancy Enos Medical Coding
01.2010
CCRI And RIC
Community Health Worker -
Clinica Esperanza
Providence, RI05-2024
Skills
- Microsoft Office, Excel, SharePoint
- Allscripts, Cerner, Epic
- Credentialed for use of EOHHS and Commercial Insurance Portals
- Verbal and written communication
- Medical terminology
- Project management
- Claims handling and coverage verification
Affiliations
- Member of CNE DEI Council
- RI Notary Public
Timeline
Hospice Patient Care Coordinator
VNA of Care New England
11.2024 - Current
Resource Specialist Coding & Billing
Care New England Integra
04.2016 - 10.2024
Intake Department Lead Customer Service Representative
VNA of Care New England
11.2013 - 04.2016
CNA / Administrative Assistant / Scheduler
Memorial Hospital of RI Home Care
03.1994 - 11.2013
CPC Certification - Medical Coding
Nancy Enos Medical Coding
CCRI And RIC
Community Health Worker -
Clinica Esperanza
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