Andrea Metz
Palmdale,CA
Summary
A devoted college student who is eager to contribute her strong leadership and organizational skills to the role of an administrative clerk. Seeking an opportunity to advance my academic career while making a positive impact on the school's operations and overall performance through an active administrative role that maximizes the use of my program management experience, attention to detail, and dedication to quality.
Overview
3
3
years of professional experience
Work History
Parks and Recreation Program Leader I
City of Palmdale
Palmdale , CA
05.2022 - Current
- Developed and implemented new programs to meet the needs of program participants.
- Provided guidance and mentoring for various activities
- Trained, managed and motivated employees to promote professional skill development.
- Spoke at events and distributed fliers to market programs in local community.
- Took roll and reviewed student sign-in/sign-out sheets to monitor safety and absences.
- Supported children in making positive behavior choices and used gentle disciplinary measures when needed.
- Developed and implemented a variety of activities to engage youth in the program.
- Cleaned and sanitized building prior to program activities
- Assisted in creating a safe and nurturing environment for all participants.
- Used active listening to collaborate and communicate with children, fellow personnel and parents.
- Provided close supervision and monitored daily activities of children in facility.
- Organized and supervised activities such as games, arts and crafts, and special events.
- Kept program facilities and equipment organized and in good working order.
Crew Team Member
Love Ramen Restaurant
Palmdale, CA
05.2021 - 11.2021
- Greeted customers and provided menus.
- Assisted in taking customer orders and giving recommendations.
- Delivered food to tables in a timely manner.
- Provided quality customer service with a friendly attitude.
- Communicated clearly with kitchen staff regarding order specifics.
- Bussed, cleared, and reset tables as needed throughout shift.
- Replenished condiments and other supplies at tables and stations.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Followed health code regulations when handling food items safely.
- Conducted daily inventory checks to ensure adequate product was available.
- Trained new team members on restaurant policies and procedures.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Provided exceptional service to high volume of daily customers.
- Cleaned counters and common areas to minimize spread of germs.
- Collected money, made change and counted out register at end of shift.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
Education
High School Diploma -
John F. Kennedy High School
Granada Hills, CA06-2021
Associate of Arts -
Southern New Hampshire University
Hooksett, NHSkills
- Building Relationships
- Leadership
- Program Activities
- Verbal and Written Communication
- Cleaning and Sanitizing
- Sorting and Categorizing
- Positive Attitude
- Attention to Detail
Accomplishments
- City of Palmdale Certificate of
Recognition - The President’s Silver
Volunteer Service Award - Miss Antelope Valley
Certificate of Appreciation - Outstanding Academic
Achievement-(Military Women
Across the Nation)
Affiliations
- Community Queen — Miss Palmdale 2021
Served the City of Palmdale by showing support at ribbon-cutting
ceremonies, parades, preparing and serving meals to the homeless, and being a role model for young girls. - Walk a Mile in Her Shoes — An organization to stop domestic
Violence
Men and Women come together to raise awareness to stop Domestic
Violence.
References
References available upon request.
Timeline
Parks and Recreation Program Leader I
City of Palmdale
05.2022 - Current
Crew Team Member
Love Ramen Restaurant
05.2021 - 11.2021
High School Diploma -
John F. Kennedy High School
Associate of Arts -
Southern New Hampshire University