Andrea Meza-parra
Riverside,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Tacos Brisa
Riverside, CA
01.2020 - Current
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Created training modules and documentation to train staff.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Entered time and attendance logs in preparation for payroll.
Cashier
Tacos Brisa
Riverside , CA
01.2020 - Current
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions
Education
Associate Administration -
Norco College
Norco, CA06-2024
Sales Person in Real Estate - Business
Norco College
Norco, CA06-2024
High School Diploma -
Patriot High School
Riverside, CA05.2022
Some College (No Degree) -
Norco College
Norco, CASkills
- Project Management
- Sales Techniques
- Staff Development
- Project Planning
- Administration and Reporting
- Work Planning and Prioritization
- Training and Development
- Hiring and Training
- Team Building
- Customer Service
- Customer Assistance
- Payment Processing
- Organizational abilities
- Issue Resolution
- Money Handling
- Customer service excellence
- Written and verbal communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Recognized as Employee of the year for outstanding performance and team contributions.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Affiliations
- Member, Small Business Association
Certification
- Certified manager, Tacos Brisa - 2021
Timeline
Manager
Tacos Brisa
01.2020 - Current
Cashier
Tacos Brisa
01.2020 - Current
Associate Administration -
Norco College
Sales Person in Real Estate - Business
Norco College
High School Diploma -
Patriot High School
Some College (No Degree) -
Norco College
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