Andrea Miller
Specialist Billing and Collection
Albany,NY
Summary
Organized and motivated individual with willingness to work as part of cohesive team or in independent role. Knowledgeable about business operations, hospital standards and the needs of different communities. Outgoing, flexible, and level-headed in all types of situations.
Overview
16
16
years of professional experience
Work History
Specialist Billing and Collections
St. Anne Institute
10.2022 - Current
- Outpatient Billing and Collections for following programs:
- USPO Monthly Billing
- NYS Parole-Department of Corrections
- Sliding scale monthly billing and application process
- County Abuse invoices
- Health Homes
- Billing and collection of all state and Government funded programs
- Payeezy account reconciliations
- Awards billings for CFTSS and Outpatient services
- Collaborate with billing and collections staff and clinical outpatient staff to keep consistent review and reconciliation of all insurance and private pay outpatient fees, open receivables over 60 days for potential reasons or non-payment
- Take SEFCU deposits to the bank 3 days a week.
Clinical Assistant
Center for Disability Services
01.2020 - 10.2022
- Help implement personalized habilitation services, which are outlined in clients personal care plan by aiding in acquisitions of skills, including basic activities of daily living, self-care, and household management
- Scheduled appointments for clients via phone and in person
- Interacted closely with practitioners, nurses and patients using effective interpersonal skills, active listening, and communication skills
- Lead patients to exam rooms, answered frequent questions and prepared clients for physician by explaining process
- Educated clients about medications, procedures, and physicians' plan of care, and treatment
- Contacted pharmacy to submit new prescription and refills
- Collected forms, copied insurance cards, and coordinated client's information
- Arranged for prescribed laboratory test, specialist referrals, and diagnostic procedures.
Insurance Verification Specialist
St. Peters Health Partners
05.2015 - 02.2021
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Updated patient records with accurate, current insurance policy information.
SR. Secretary
EDDY VISITING NURSES & REHAB ASSOCIATION
05.2018 - 07.2019
- Data entry of new patient referrals and additional patient information
- Handle calls; take messages or directs caller to appropriate person or area
- Verify patient demographic and insurance information
- Scan all necessary documents (lab requisitions etc.) into intake system
- Monitor intake work queue for timely intake completion
- Maintain outlook calendar used to schedule patient appointments
- Train new staff on completing intake workflow
- Use of medical programs such as: Crescendo, Medi-Tech, Athena, Allscripts, and Soarian.
SR. Information Associate
07.2015 - 05.2018
- Serve as a support/liaison for all staff, ensuring safe patient discharge, performance development of information associates, personal care technician and nursing staff
- Monthly newsletters for unit and hospital updates
- Payroll for all staff
- Monthly scheduling for all staff and review of daily staffing needs
- Help with planning, convening, and conducting staffing meetings
- Maintain accurate time keeping records utilizing Kronos
- Review monthly AP, expenses, pharmacy, distribution, and warehouse reports for accuracy
- Collaborate with maintenance and environmental services to effectively maintain safe patient environment, submit work request in a timely manner.
Patient Care Tech
05.2010 - 05.2015
- Provide support to patients and their families, physicians, nurses, and other staff to coordinate quality medical care
- Accurate transcription of physicians' orders and medical records maintenance
- Provide safe direct care to patients, for example take vital signs and collect lab specimens and keep detailed records of patient progress and change in condition.
Administrative Assistant
COLLEGE OF ST. ROSE
11.2007 - 05.2015
- Provide office support to directors, managers, and IT staff
- Perform general clerical tasks such as drafting documents, answering phones and maintaining records
- Arranged weekly and monthly meetings, dictations, and recorded minutes
- Processed daily financial report for payroll and budget departments
- Help save and reduce costs for department budget by researching vendor prices when purchasing new equipment
- Supervised work study students for ITS department
- Knowledge of Banner.
Education
Bachelor of Science - Business Management and Economics
Business Management With Economics
Saratoga Springs, NY09.2023
Certificate -HealthCare Management - undefined
SUNY Empire State College
Associate - occupational science
ITT TECHNAICAL INSTITUTE
Skills
- Financial Statements Expertise
- Billing Practices
- Tracking Spreadsheets
- Administration and Management
- Microsoft Office
- New Hire Training
- Collections
Timeline
Specialist Billing and Collections
St. Anne Institute
10.2022 - Current
Clinical Assistant
Center for Disability Services
01.2020 - 10.2022
SR. Secretary
EDDY VISITING NURSES & REHAB ASSOCIATION
05.2018 - 07.2019
SR. Information Associate
07.2015 - 05.2018
Insurance Verification Specialist
St. Peters Health Partners
05.2015 - 02.2021
Patient Care Tech
05.2010 - 05.2015
Administrative Assistant
COLLEGE OF ST. ROSE
11.2007 - 05.2015
Bachelor of Science - Business Management and Economics
Business Management With Economics
Certificate -HealthCare Management - undefined
SUNY Empire State College
Associate - occupational science
ITT TECHNAICAL INSTITUTE