Andrea Milligan
Brooksville
Summary
Dynamic and results-oriented professional with extensive experience in retail management and customer service, notably at Deb's Hallmark. Excelled in inventory control and employee training, enhancing store operations and customer satisfaction. Proven ability in multitasking and fostering positive customer relations, significantly contributing to a welcoming shopping environment and efficient team collaboration.
Overview
30
30
years of professional experience
Work History
Store Manager
Deb's Hallmark
04.2022 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Supervised guests at front counter, answering questions regarding products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Associate
Deb's Hallmark
08.2015 - 04.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Store Associate
The Perfume Shop
10.2009 - 01.2011
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Cosmetics Advisor /Sales Associate
Debenhams Department Store
09.2000 - 05.2004
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Produced detailed reports outlining key issues and proposed solutions.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Gathered and analyzed customer feedback to inform product and service improvements.
Store Supervisor
The Present Place
10.1994 - 03.1999
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Answered product questions and assisted customers in selection and checkout.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
Education
City & Guilds / Welsh Joint - Qualified Ladies Hairdresser
Pontypridd Technical College
Treforest, Pontypridd, South Wales. United KingdomHawthorn Comprehensive
Pontypridd, United KingdomSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Opening and Closing
- Friendly and Positive
- Inventory Management
- Cash Management
- Store Merchandising
- Shift Scheduling
- Employee Training
- Inventory Control
Additional Information
I moved to the U.S.A. from the UK, 2013.
I am from Pontypridd, South Wales.
I am very easy going and can pick up whatever life gives me, I am happy to learn and take any challenges that are offered to me.
Through my life I have taken on courses, gaining knowledge of many subjects.
I am a widow.
My late Husband was a successful Businessman who I used to help with a lot administrative work, but he sadly passed away.
I have had course on dog grooming in the US but status wise I could not work to follow through.
I am a legal resident.
I have traveled many places.
My Hobbies include, Traveling, Cooking, Reading, Cosmetics, Perfumery, Fitness, Knitting, Animal welfare and wellbeing, ( I have had and homed, 2 rescued dogs since my time here in the US)
I am very reliable, motivated and empathetic person.
Timeline
Store Manager
Deb's Hallmark
04.2022 - 06.2024
Store Associate
Deb's Hallmark
08.2015 - 04.2022
Store Associate
The Perfume Shop
10.2009 - 01.2011
Cosmetics Advisor /Sales Associate
Debenhams Department Store
09.2000 - 05.2004
Store Supervisor
The Present Place
10.1994 - 03.1999
City & Guilds / Welsh Joint - Qualified Ladies Hairdresser
Pontypridd Technical College
Hawthorn Comprehensive