Hi, I’m
Andrea Misch
Whitehall,MI
Summary
Dynamic entrepreneur and business owner with a proven track record of fostering customer relationships and driving business growth. At Andrea Arcello's Originals, leveraged skills in business development and customer service to significantly enhance company reputation and client satisfaction. Skilled in negotiation and team leadership, consistently achieving and surpassing business objectives.
With thousands of product manufactured and sold world wide for nearly 20 years, my brand has been recognized and loved in the industry.
Overview
28
years of professional experience
Work History
Self Employed
Business Owner at Andrea Arcello's Originals
07.2005 - Current
Job overview
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
- Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
Self Employed
Contracting Artist for Ashton Drake Galleries
07.2005 - Current
Spring Hill Camps
Summer Camp Counselor
05.2002 - 09.2003
Job overview
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Implemented camp activities fostering physical, social, and emotional growth.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Developed strong rapport with parents by addressing concerns promptly and professionally during pick-up and drop-off times.
Ed's Orchard Market
Cashier
06.1996 - 08.2001
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Grand Valley State UniversityAllendale, MI
N/A from Art Education
Muskegon Community College Muskegon, MI
Associate Degree from General Studies
05.2001
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Work Planning and Prioritization
- Business Planning
- Employee Training
- Team Collaboration and Leadership
- Project Management
- Business Development
- Business Administration
- Purchasing and planning
- Professional Networking
- Social Media Marketing
- Bookkeeping
- Staff hiring
- Negotiation and Persuasion
- Start-Up Operations
- Policies and Procedures Development
- Trends Analysis
Timeline
Business Owner at Andrea Arcello's Originals
Self Employed
07.2005 - Current
Contracting Artist for Ashton Drake Galleries
Self Employed
07.2005 - Current
Summer Camp Counselor
Spring Hill Camps
05.2002 - 09.2003
Cashier
Ed's Orchard Market
06.1996 - 08.2001
Grand Valley State University
N/A from Art Education
Muskegon Community College
Associate Degree from General Studies