Andrea Mitchell
Panama City,FL
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Telecommunicator
PANAMA CITY POLICE DEPARTMENT
01.2023 - Current
- Assisted first responders in locating incident scenes through accurate and timely relay of information.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Enhanced emergency response times by effectively prioritizing and dispatching emergency calls.
- Monitored vehicle locations to coordinate timely arrivals.
- Read system maps and caller information, and documented details in system.
- Ensured compliance with departmental policies and procedures while managing sensitive information on each call.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Maximized caller safety by providing clear instructions for emergency situations.
- Answered calls from automatic routing system and took basic information from callers.
Patient Access Representative
R1RCM
12.2019 - 11.2022
- Engaged with patients to provide critical information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Addressed bad debts in line with set protocols.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new staff on hospital processes and procedures.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Trained new staff on filing, phone etiquette and other office duties.
PHONE NURSE
Henghold Skin Health & Surgery Group
03.2021 - 08.2021
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Organized and managed care of patients undergoing various therapies and procedures.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Evaluated charting procedures for adherence to best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Implemented care plans for patient treatment after assessing physician medical regimens.
Patient Access Representative
ENSEMBLE
12.2017 - 08.2019
- Engaged with patients to provide critical information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Resolved patient billing issues in line with established guidelines.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Organized patient records and database to facilitate information storage and retrieval.
- Facilitated timely appointment scheduling for improved patient access to healthcare services.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Providing excellent customer service by promptly answering patient inquiries.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Coordinated interpreter services when necessary to eliminate language barriers between staff and patients.
- Promoted a positive hospital image through exceptional customer service during initial contact with patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided excellent customer service to patients and medical staff.
- Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.
- Utilized electronic health record systems proficiently, contributing to overall efficiency in documentation management.
- Fostered a culture of professionalism within the department, ensuring consistent adherence to established guidelines and policies.
- Nurtured relationships with referring providers to maintain continuity of care for patients transitioning between services.
- Verified patient insurance eligibility and entered patient information into system.
- Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Shift Supervisor
WENDCO
04.2017 - 02.2018
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Analyzed sales figures and identified areas for improvement.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Kept accurate and detailed records of personnel progress and productivity.
- Conducted performance reviews and provided staff with feedback and guidance.
- Completed cash and credit card transactions accurately using POS software.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Helped store management meet standards of service and quality in daily operations.
- Applied security, safety, and loss prevention strategies during shifts.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised ongoing daily production phases.
- Trained new employees and delegated daily tasks and responsibilities.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Completed store opening and closing procedures and balanced tills.
- Managed staff hiring, training and supervision.
Crew Member
Wendy's
07.2014 - 04.2017
- Collaborated with team members to complete orders.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Replenished serving stations with fresh food and cleaned up spills.
- Accurately operated cash register to process customer payments.
- Prepared salads, soups and sandwiches for customers.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Took orders, prepared meals, and collected payments.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Completed milkshakes and ice cream desserts for customers.
- Operated cash register to ring up final bill and process various forms of payment.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Brewed coffee and tea and changed out drink station syrups.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Stocked shelves to organize aisles in assigned department.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
CHIPLEY HIGH SCHOOL
Chipley05.2014
Skills
- Problem-Solving
- Creative Thinking
- Information documentation
- Mentoring and Coaching
- Emergency Assessment
Timeline
Telecommunicator
PANAMA CITY POLICE DEPARTMENT
01.2023 - Current
PHONE NURSE
Henghold Skin Health & Surgery Group
03.2021 - 08.2021
Patient Access Representative
R1RCM
12.2019 - 11.2022
Patient Access Representative
ENSEMBLE
12.2017 - 08.2019
Shift Supervisor
WENDCO
04.2017 - 02.2018
Crew Member
Wendy's
07.2014 - 04.2017
High School Diploma -
CHIPLEY HIGH SCHOOL
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