Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Andrea Mitchell

Orange,CA

Summary

Accomplished Medical Office Coordinator & Esthetician with a proven track record at Grover Aesthetics, enhancing patient satisfaction and streamlining office operations. Expert in healthcare administration and delivering exceptional customer service. Skilled in medical-grade facials, significantly improving client care through personalized treatments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Office Coordinator & Esthetician

Grover Aesthetics
09.2023 - 06.2024
  • Welcomed all patients upon arrival.
  • Communicated with patients and providers through phone calls, emails and office drives concerning formularies and coverage limits.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Reduced wait times for patients by implementing efficient check-in and check-out procedures. (moving appointment times when necessary.
  • Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Reviewed and sent medical records to other physicians upon request.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Treatment room preparation for both Dr. and PA on staff.
  • Restocking of treatment rooms daily.
  • Office/medical supply inventory & ordering.
  • Back office instrument autoclaving/maintenance.
  • Recommended retail products for at-home use.
  • Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Treated patients using both Hydrafacial and EmSculpt/EMR charting.
  • Educated guests on current promotions, events and services within the office.

Front Desk Receptionist

Laser Medical Center
07.2018 - 12.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Opening and closing office daily.
  • Maintained an organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls.
  • Assisted in laser procedures for nurses on staff.
  • Responsible for all office/medical supply ordering.
  • Treatment room preparation for laser procedures.


Front Desk Receptionist & Esthetician

Vivella Med Spa
09.2016 - 05.2018
  • Opened and closed office daily.
  • Greeted all patients.
  • Scheduled and confirmed appointments.
  • Patient chart preparation.
  • Supported administrative tasks such as filing, data entry, and document retrival for more efficient office workflow.
  • Collect payments, processed transactions and updated relevant records.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Conducted Medical-grade facial using ZO by Obagi & performed facials using the Dermalinfusion machine.
  • EMR charting for treatments performed.
  • Sterilized equipment for patient treatments.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.

Salon Manager & Esthetician

Artistic Hair Salon
07.2014 - 03.2017
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Part time - commission based Esthetician.
  • Preformed 30 & 60 min facials/back facials using Dermalogica.
  • Maintained a clean and sterile environment for my clients.

Education

Associate of Arts - Esthetics

Hair California Beauty Academy
Orange, CA
08.2016

Skills

  • Healthcare administration
  • Phone and email etiquette
  • Customer Service
  • Office procedures understanding
  • HIPAA Compliance
  • Patient Scheduling
  • Follow-up skills
  • Medical-Grade facials and skincare

Certification

  • Esthetician's License and certification
  • Hydrafacial training completion certificate

Timeline

Medical Office Coordinator & Esthetician

Grover Aesthetics
09.2023 - 06.2024

Front Desk Receptionist

Laser Medical Center
07.2018 - 12.2021

Front Desk Receptionist & Esthetician

Vivella Med Spa
09.2016 - 05.2018

Salon Manager & Esthetician

Artistic Hair Salon
07.2014 - 03.2017

Associate of Arts - Esthetics

Hair California Beauty Academy

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Andrea Mitchell