Andrea Mitchell
Augusta,GA
Summary
Adept at fostering team cohesion and enhancing customer satisfaction, my tenure at Rack Room Shoes highlighted my ability to mentor and boost sales through personalized service. Leveraging problem-solving abilities and environmental awareness, I consistently meet employer expectations, demonstrating flexibility and reliability in dynamic retail environments.
Experienced Retail Sales Lead with 3 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
13
13
years of professional experience
Work History
Rack Room Shoes
Lead Sales Associate
08.2024 - Current
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Boosted sales of retail products through knowledgeable recommendations tailored to each client''s specific needs.
Home Health Aide
Caregiver Services Inc.
03.2022 - 08.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided transportation and appointments management.
Chevron
Assistant Manger
01.2021 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant Manager
Dollar Tree Stores
08.2019 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
Shift Manager
McDonald's Restaurant
09.2011 - 04.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Oversaw loading and unloading of packages in warehouse.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
Education
GED -
Augusta Technical College
Augusta, GA05-2004
Skills
- Environmental awareness
- Site coordination
- Job specifications
- Safety checklists
- Teamwork
- Customer service
- Problem-solving abilities
- Reliability
- Flexibility
Timeline
Rack Room Shoes
Lead Sales Associate
08.2024 - Current
Home Health Aide
Caregiver Services Inc.
03.2022 - 08.2024
Chevron
Assistant Manger
01.2021 - 03.2022
Assistant Manager
Dollar Tree Stores
08.2019 - 09.2021
Shift Manager
McDonald's Restaurant
09.2011 - 04.2019
GED -
Augusta Technical College
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