Andrea Mitchell
Ashdown,AR
Summary
Hardworking Medical Office Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
17
17
years of professional experience
Work History
Medical Receptionist
Collom and Carney Clinic
08.2024 - Current
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders
- Implemented efficient appointment reminder system resulting in a XX% reduction in no-shows
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
- Answered phone calls and messages for 1 Physician, 1 Nurse Practitioner, 1 Physician's Assistant-Dermatology Medical facility, scheduling appointments, and handling patient inquiries.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
Stay at Home Mother/Homemaker/Family Caregiver
Home
02.2009 - 08.2024
- Stay at home Mother for 7 years
- Full time homemaker
- Cared for my sick Mother
Education
High school diploma or GED -
Ashdown High School
Ashdown, AR05.1996
Skills
- Insurance eligibility verification
- Clinical documentation
- Proficient in computer applications
- Effective organizational skills
- Medical Billing
- Healthcare administration experience
- Front desk management
- Healthcare
- Administrative Assistant
- Financial services
- Medical Scheduling
- Documentation review
- Phone etiquette
- Computer literacy
- Windows
- Medical Records
- Microsoft Office
- Data Entry
- Front desk
- Google Docs
- Time Management
- Hospital Experience
- Outlook
- Multi-line phone systems
- Scheduling
- Medical Terminology
- Clerical
- Customer service
- Typing
- Anatomy knowledge
- Google Suite
- Medical Receptionist
- Microsoft Word
- Appointment management
- HIPAA compliance
- Patient scheduling
Timeline
Medical Receptionist
Collom and Carney Clinic
08.2024 - Current
Stay at Home Mother/Homemaker/Family Caregiver
Home
02.2009 - 08.2024
High school diploma or GED -
Ashdown High School
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