Andrea Mitchell
Orange,CA
Summary
Medical Office Coordinator and Esthetician with experience supporting patient scheduling, EMR charting, HIPAA compliance, and daily front-office operations. Brings a strong service mindset in treatment room preparation, follow-up care, and medical-grade facials, with added support in treatment sales, referrals, and office workflow.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Office Coordinator and Esthetician/Lead Sales Associate
Dr. Jennifer Armstrong/Armstrong MD.
Newport Beach, California
06.2025 - 12.2025
- Facilitated consultations and presented treatment sales aligned with doctor’s direction.
- Delivered medical-grade facials and HydraFacials per appointment schedule to enhance patient satisfaction.
- Provided care for body sculpting patients during scheduled appointments.
- Assisted with invasive back-office procedures, including skin tacking and facial thread services.
- Coordinated referrals, authorizations, and appointment follow-ups to streamline patient flow.
- Supported Armstrong MD patient scheduling and daily office calendar during high call volume.
- Prepared exam rooms and supported clinical staff workflow.
- Maintained cleanliness of treatment rooms and equipment between appointments.
- Updated accounting records and petty cash logs, including receipt documentation and expense tracking.
Medical Office Coordinator & Esthetician
Grover Aesthetics - Plastic Surgery
Newport Beach, CA
09.2023 - 06.2024
- Streamlined appointment scheduling, reducing patient wait time by effectively utilizing software systems for accurate bookings and waitlist management.
- Provided exceptional customer service to patients, addressed concerns promptly and professionally.
- Enhanced client satisfaction by delivering customized skincare treatments and tailored product recommendations based on individual assessments.
- Treated patients using both Hydrafacial and EmSculpt.
- Treatment room preparation for both Dr. and PA on staff.
- Reviewed and sent medical records to other physicians upon request.
- Performed autoclaving and maintenance of back office instruments to ensure sterilization and readiness for use.
- Operated QGenda to find & secure ER Plastic Surgery coverage.
Front Office Receptionist/Front and Back Office Medical Assistant
Laser Medical Center
Santa Ana, CA
07.2018 - 12.2021
- Scheduled, coordinated, and confirmed appointments and meetings, ensuring efficient daily operations.
- Managed high-volume phone calls.
- Maintained organized and clean front office area, creating a professional and welcoming environment for visitors and employees.
- Managed office and medical supply ordering to maintain optimal inventory levels.
- Stocked supplies in treatment rooms to ensure readiness for procedures.
- Assisted in laser procedures for nurses on staff.
- Treatment room preparation for laser procedures.
- Operated Quickbooks and created cash deposits.
Front Desk Receptionist & Esthetician
Vivella Med Spa
Orange, CA
09.2016 - 05.2018
- Conducted Medical-grade facials using ZO by Obagi & performed facials using the Dermalinfusion machine.
- Coordinated and confirmed appointments to optimize patient flow and satisfaction.
- Prepared patient charts by organizing necessary documents and information prior to appointments.
- Completed electronic medical record charting after procedures to ensure accurate patient documentation.
- Performed administrative tasks such as filing, data entry, and document retrieval for optimal office workflow.
- Processed payments and maintained accurate financial records to ensure seamless transaction experiences.
- Curated and managed social media content to enhance clinic visibility and attract new patients.
Salon Manager & Esthetician
Artistic Hair Salon
Orange, CA
07.2014 - 03.2017
- Coordinated annual cut-a-thon for The Jill Foundation, supporting hair stylists in need through fundraising efforts.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Addressed and resolved customer concerns promptly, enhancing overall satisfaction and retention.
- Oversaw cash flow, business transactions, banking, and accounting processes to ensure financial accuracy and stability.
- Managed all product inventory and ordering.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided esthetician services in a part-time, commission-based role.
- Executed 30 and 60-minute facials and back facials with Dermalogica products.
Education
Associate of Arts - Esthetics
Hair California Beauty Academy
Orange, CA08-2016
Skills
- Treatment consultations
- Medical-Grade facials and skincare
- Healthcare administration
- HIPAA Compliance
- EMR charting
- Patient Scheduling
- Follow-up coordination
- Customer Service
- Professional communication
- Inventory management
Certification
- Esthetician's License and certification
- Hydrafacial training certification
Timeline
Office Coordinator and Esthetician/Lead Sales Associate
Dr. Jennifer Armstrong/Armstrong MD.
06.2025 - 12.2025
Medical Office Coordinator & Esthetician
Grover Aesthetics - Plastic Surgery
09.2023 - 06.2024
Front Office Receptionist/Front and Back Office Medical Assistant
Laser Medical Center
07.2018 - 12.2021
Front Desk Receptionist & Esthetician
Vivella Med Spa
09.2016 - 05.2018
Salon Manager & Esthetician
Artistic Hair Salon
07.2014 - 03.2017
Associate of Arts - Esthetics
Hair California Beauty Academy