Andrea Mittman-Thomas

• Focus on Prevention, Interventions, and Restoration for victims and perpetrators of gun violence
• Collected, arranged, and input information into database system.
• Worked with juvenile and adult court programming for participants of CPA programs.
• Referred participants for mentoring, and educational assistance at various academic programs.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Interacted with customers by phone, email, or in-person to provide information.
• Sorted and organized files, spreadsheets, and reports.
• Analyzed problems and worked with teams to develop solutions.
• Participated in workshops and presentations related to projects to gain knowledge.
• Provided project progress updates and proposed solutions to issues.
• Developed and maintained relationships with key internal stakeholders.
• Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.

• Independently manage the Beneficiary Travel Program
• Provides travel reimbursement and/or transportation at Government expense to beneficiaries and their attendants traveling to and from VA facilities and other places for the purpose of examination, treatment or care.
• Correctly determining eligibility for the program, and processing requests.
• Assists as backup to the Veterans Transportation Service (VTS) coordinator in accordance with the VTS program.
• Assess veterans' eligibility for VTS as well as coordinating transportation arrangements for the program.
• Verifies purpose of travel, makes determinations on special requests and modes of transportation and contacts clinical staff for additional information, if necessary.
• Determines veteran eligibility status for Beneficiary Travel reimbursement and completing travel payment vouchers.
• Ensures all beneficiary travel reimbursement claims are entered into BTSSS, or corresponding system used for entering beneficiary travel reimbursement claims.
• Enter travel claims received from veterans and review the accuracy of requests and eligibility determination.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Provided exceptional customer service to veterans and families, answering questions and addressing concerns.
• Built and maintained positive working relationships with veterans and staff.
• Handled customer service inquiries in person, via telephone and through email.
• Manages organizing and scanning documents associated with travel reimbursement claims into CPRS, and VISTA Imaging software.
• Triaged telephone calls to effectively manage time and resources.

• Identified care needs of constituents.
• Provided crisis management.
• Monitored individual progress and tracked client services to provide crisis interventions.
• Collaborated with an interdisciplinary team to determine timely delivery of services.
• Utilized trauma-informed approach to promote healing and empowerment for clients.
• Facilitated individual and group sessions.
• Coordinated services with other agencies, community-based organizations to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Created and managed budgets, efficiently allocating resources for social and community service projects.
• Coordinated with community stakeholders for successful implementation of social and community service initiatives.
• Assessed community needs and identified resources for social and community service programs.
• Advocated for social and community service programs to increase awareness and funding.
• Collaborated with community members to develop and implement service initiatives.
• Conducted outreach activities to engage local stakeholders in programs.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Conducted community workshops to promote different programs and educate public on available services.
• Participated in community events to promote services and engage with public.
• Implemented strategies to increase public awareness of social and community service programs.

• Compiled information and input database.
• Generated detailed reports from collected data to inform stakeholders.
• Identified data errors and discrepancies and implemented swift corrections.
• Assisted with development of data entry procedures to streamline data processing.

• Perform all procedures related to communications across shifts, documentation, record keeping, and reporting.

• Work directly with all volunteers and student interns, assist with community initiatives, participant planning, and staff retention and appreciation efforts.

• Screen all request for financial assistance, conduct intakes assessments, secure transportation and placement for families who are in immediate danger and provide information and referrals as appropriate.

• Participant support and community engagement

• Assess needs of family members, and complete appropriate paperwork for ongoing services.

• Network with various organizations, schools, courts, probation offices, community residents and grassroots organizations to gather resources and information to offer participants and their affected family members.

• Refer, as needed, participants to high quality services and opportunities in the community (e.g., workforce development programs, counseling, GED tutoring, drug treatment, mentoring, and supportive services)

• development programs, counseling, GED tutoring, drug treatment, mentoring, and supportive services)

• Scheduling patient appointments.

• Maintaining patient confidentiality

• Collect, record, and verify clinical data .

• Support and adheres to hospital and nursing policies and procedures.

• Maintain record confidentiality and safeguard medical information.

• Ensure timely registration and answering questions and concerns with a sense of urgency.

• Answer calls and emails daily while accurately relaying messages to staff

• Gather clinical and administrative information with an attention to detail for accurate relay to staff.

• Verify and maintain medical records, documentation, patient orders, and insurance information in a timely manner.

• Admit, transfer and, discharge patients based on evaluation of needs.

• Provided backup support to office staff by completing filing tasks, answering phones and scheduling appointments.

• Organized patient records to research records, extract medical information and review records for completeness and accuracy.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
• Maintain and record patient data and generate reports.
• Obtained client medical history, medication information, symptoms, and allergies.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Verify and update clinical and demographic records.

• Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
• Worked with stewardship to promote responsible biblical stewardship.
• Interacted with local community, building relationships with civic organizations and other churches.
• Provided spiritual care through visitation, counseling, and prayer.

• Community representative for boards and committees related to Higher Hopes Ministries

• Providing ministry services in community-based programs

• Public speaking to crowds for ministry services and lead group facilitation

• Helped chemical dependent individuals' transition through resource coordination.

• Facilitated life skill management groups.

• Worked with clients to assess abilities, needs, and preferences to assist with transition.

• Competently completed assessments, obtained skills in managing intensive outpatient program for chemical dependency

• Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Collaborated with community members to develop and implement service initiatives.
• Monitored program performance and outcomes for successful delivery of services.
• Assessed community needs and identified resources for social and community service programs.
• Established and maintained relationships with key stakeholders.
• Developed and implemented safety plans for clients at risk of harm to provide protection.
• Developed and implemented comprehensive case management plans to address client needs and goals.

• Ensured senior residents needs were met through communication with external agencies.

• Successfully negotiated and obtained resources and services for residing seniors.

• Maintained records and provided case management coordination.

• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Developed and implemented safety plans for clients at risk of harm to provide protection.
• Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
• Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
• Coordinated with community stakeholders for successful implementation of social and community service initiatives.
• Monitored program performance and outcomes for successful delivery of services.
• Partnered with local organizations to expand access to social and community services.
• Conducted community workshops to promote different programs and educate public on available services.
• Participated in community events to promote services and engage with public.
• Collaborated with community members to develop and implement service initiatives.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Facilitated individual and group sessions to promote positive behavior change for clients.