Andrea Moholland
Augusta
Summary
Dynamic Medical Scheduler with a proven track record at Indian Health Service, excelling in appointment scheduling and patient communication. Expert in electronic health records and adept at managing urgent care needs, ensuring efficient operations and high patient satisfaction. Recognized for strong organizational skills and a commitment to enhancing healthcare accessibility.
Overview
5
5
years of professional experience
Work History
Medical Scheduler
Indian Health Service
Princeton
01.2020 - 01.2025
- Routed calls and correspondence to appropriate medical staff.
- Organized patient charts according to established protocols to ensure accurate medical records were kept on file.
- Filed appointment documents and organized clerical supplies.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Managed waiting lists for appointments, ensuring urgent cases were prioritized.
- Greeted patients and guests upon entering lobby areas.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Updated patient records with appointment and billing information promptly.
- Communicated effectively with patients regarding appointment details, preparation instructions, and follow-up care.
- Adjusted appointments according to priority and tracked appointment durations.
- Answered phone calls and took messages for staff members.
- Facilitated emergency appointment requests, prioritizing patient care needs.
- Provided feedback on areas needing improvement within office operations in order to increase efficiency.
- Assisted patients with canceling and rescheduling appointments.
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Assisted patients in navigating healthcare services by providing information on available medical procedures and specialists.
- Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
Education
Bachelor of Science - Nursing
University of Southern Me
Portland Maine 09-2009
Skills
- Appointment scheduling
- Electronic health records
- Patient communication
- Data entry
- Medical terminology
- Customer service
- Time management
- Clerical organization
- Patient navigation
- Billing inquiries
- Strong organization
- Data entry software
- Effective communication
- Filing systems
- Verbal and written communication
- Insurance verification
- Medical records verification
- Patient relations
- Appointment setting
Timeline
Medical Scheduler
Indian Health Service
01.2020 - 01.2025
Bachelor of Science - Nursing
University of Southern Me
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