ANDREA MOJICA
Purcellville,VA
Summary
Experienced dedicated Administrative Clerk with exceptional typing and data entry abilities and results-driven nature. Detail-oriented with strong organizational skills. Knowledgeable with logging daily information, researching variances and maintaining thorough records. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Pro Sales Specialist
Lowes Home Improvment
07.2023 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drafted, finalized and submitted paperwork to complete sales.
- Created and implemented sales strategies to successfully meet company targets.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Interacted with customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Administrative Cash Office Clerk
Lowes Home Improvment
07.2022 - 06.2023
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled client correspondence and tracked records to foster office efficiency
- Handles Cash, Sales and Invoice
- Performs morning safe audit, balance change drawer, balance register tills
- Prepares deposit bags, deposit slips, armor car form
- Research any discrepancies over / short > $20.00
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Supported financial operations by managing tax drawers and researching variances
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Trained new employees on customer service, money handling and organizing strategies.
Merchandising Service Associate
Lowes Home Improvement
02.2022 - 07.2022
- Primary responsibility of this role is to build accurate reporting and analyze results and identify insights to help the MST organization make evidence-based decisions that will influence task prioritization and drive business results
- This position is responsible for having a thorough understanding of MST key performance indicators and delivering actionable insights to drive operational efficiency
- Responsible for listening to and reacting to the needs of business partners while supporting the store merchandising strategy and objectives
- Review and report out on key performance indicators for the MST organization and analyze results to identify opportunities to improve operational effectiveness
- Utilizes Excel and business intelligence tools (i.e., Power BI) to deliver reports and insights are relevant, accurate, and actionable
- Delivers recommendations that support the Merchandising Service Team regarding quality, completion and on-time rates, and productivity objectives
Pricing Signage Coordinator
Lowes Home Improvment
08.2020 - 02.2022
- Monitored and replenished display inventory and restructured according to available stock
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Ensuring customers positive shopping experience by neatly displaying up-to-date and accurate pricing and signage
- Ensuring pricing is accurately processed in the loan origination system in accordance with the company policies and guidelines
- Monitoring all master data to ensure integrity of the sales floor through the use of plan-o-grams and pricing software.
Customer Service Associate
Lowes Home Improvment
03.2019 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times
- Answered customer telephone calls promptly to avoid on-hold wait times.
Stocker
Costco
10.2018 - 12.2018
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
- Performed inventory control, such as counting and stocking merchandise
- Greeted customers and directed to requested products
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
- Checked packages and merchandise for damage and notified vendors.
Education
No Degree - Foreign Language Teacher Education
Universidad Catolica De Santa Ana
El Salvador01.2016
High School Diploma -
Colegio Montessori
El Salvador10.2015
Skills
- Problem Solving
- Customer Relations
- Communication and Interpersonal Skills
- Delivery and shipment Records
- Attention to Details
- Efficiency and Time Management
- Written and Verbal Communication
- Proficient in
- Microsoft office
- Recordkeeping Compliance
- Work Task Prioritization
- Adaptable and Flexible
- Cooperative Attitude
- Team Training and Development
- Client Relationship Management
- Customer Retention
- Cash Handling
- Account Servicing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pro Sales Specialist
Lowes Home Improvment
07.2023 - Current
Administrative Cash Office Clerk
Lowes Home Improvment
07.2022 - 06.2023
Merchandising Service Associate
Lowes Home Improvement
02.2022 - 07.2022
Pricing Signage Coordinator
Lowes Home Improvment
08.2020 - 02.2022
Customer Service Associate
Lowes Home Improvment
03.2019 - 08.2020
Stocker
Costco
10.2018 - 12.2018
No Degree - Foreign Language Teacher Education
Universidad Catolica De Santa Ana
High School Diploma -
Colegio Montessori