Andrea Mollera
Renton
Summary
Highly organized and customer-focused professional with experience in office administration, food service, operations management, and leadership. Skilled in scheduling, inventory management, payment processing, and staff training. Adept at multitasking in fast-paced environments while maintaining attention to detail and delivering excellent service. Strong communicator with a proven ability to coordinate workflows, optimize processes, and support team development.
Overview
13
13
years of professional experience
Work History
Office Administrator
EverStrong Therapy
05.2022 - Current
- Provide exceptional customer service, ensuring a welcoming environment for patients
- Register patients and maintain accurate electronic medical records
- Schedule and manage patient appointments efficiently
- Handle high-volume phone inquiries with professionalism and clarity
- Collect and verify insurance information, securing necessary authorizations
- Process copay collections with accuracy and discretion
Server/Hostess
Plum Delicious Family Restaurant
08.2019 - 03.2020
- Greet and seat incoming guests, ensuring a welcoming and organized dining experience
- Communicate daily specials clearly and enthusiastically to enhance guest engagement
- Efficiently serve food and beverages, maintaining a high standard of service and presentation
- Prepare and mix drinks according to recipes and customer preferences
- Process bills and transactions accurately, handling cash and card payments
- Close and secure the establishment, ensuring cleanliness and readiness for the next business day
General Manager
RoundTable Pizza
05.2014 - 11.2018
- Developed and maintained staff schedules, balancing labor costs with business needs
- Updated ordering guides to optimize purchasing processes and product availability
- Placed and managed food and beverage orders two times a week, maintaining inventory accuracy and cost control
- Conducted inventory audits twice a month to track usage, reduce waste, and improve efficiency
- Led training programs for new employees and management, fostering a knowledgeable and well-prepared team
- Managed scheduling budgets to maximize workforce efficiency.
Kitchen Staff
Denios Farmers Market
02.2012 - 05.2016
- Processed transactions efficiently as a cashier, providing friendly customer service
- Managed food deliveries to multiple stands, ensuring timely and accurate distribution
- Opened and closed food stands, overseeing setup, cleanliness, and security procedures
- Assisted with inventory tracking, maintaining accurate stock levels for dry and frozen goods
Education
Del Campo High School
Fair Oaks, CA05-2014
Skills
- Customer service & patient interaction
- Phone etiquette & professional communication
- Billing, copay collection & payment processing
- Opening & closing procedures
- Knowledge of food & drink specials
- Staff scheduling & budgeting
- Training & employee development
- Process improvement & workflow optimization
- Leadership & team-building
- Leadership & teamwork Problem-solving & adaptability
- Quick Learner
Timeline
Office Administrator
EverStrong Therapy
05.2022 - Current
Server/Hostess
Plum Delicious Family Restaurant
08.2019 - 03.2020
General Manager
RoundTable Pizza
05.2014 - 11.2018
Kitchen Staff
Denios Farmers Market
02.2012 - 05.2016
Del Campo High School
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