Andrea Monique Greene
Chicago,IL
Summary
Experienced healthcare professional with over 15 years of experience in case management, healthcare administration, billing, and patient services. Proven ability to coordinate care, manage high-volume caseloads, and work with Managed Care Organizations and state programs. I am skilled in client assessment, referral coordination, billing compliance, and program support. Known for delivering compassionate service while maintaining operational efficiency and regulatory compliance.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Senior Services Case Manager
Catholic Charities
Chicago, IL
01.2023 - 01.2026
- Conduct comprehensive in-home assessments for senior clients receiving state-supported services.
- Manage a caseload averaging 20+ cases weekly, ensuring compliance with Illinois Department on Aging requirements.
- Develop service plans and coordinate care with healthcare providers, social services, and community organizations.
- Maintain detailed documentation and case notes within agency systems to support care continuity and compliance.
Billing Specialist
Catholic Charities
Chicago, IL
10.2020 - 10.2023
- Managed billing processes for Managed Care Organizations (MCOs) and resolved complex billing discrepancies.
- Processed referrals, intake documentation, and service authorizations.
- Collaborated with the State of Illinois and healthcare partners to ensure proper reimbursement and billing compliance.
- Maintained accurate financial records and departmental billing reports.
Case Aide
Catholic Charities
Chicago, IL
09.2014 - 10.2020
- Coordinated 100+ client referrals monthly across three Managed Care Organizations.
- Scheduled client assessments, re-determinations, and follow-ups for case management teams.
- Managed billing reports and data entry within CTS and CMIS systems.
- Supported program operations through reporting, documentation, and administrative coordination.
Certified Nursing Assistant (CNA)
Advocate Trinity Hospital
Chicago, IL
01.2010 - 01.2013
- Assisted patients with daily living activities including mobility, hygiene, and meals.
- Monitored and recorded vital signs and patient health data.
- Provided compassionate patient support and coordinated with nursing staff.
Care Coordination Supervisor / Client Educator
Automated Health Systems
Schaumburg, IL
- Supervised a team of 23 call center associates supporting healthcare service programs.
- Conducted interviews, onboarding, and training for new employees.
- Produced monthly operational and compliance reports.
- Delivered quarterly training for the Illinois Department of Health and Family Services.
Education
Associate of Science - Health Administration
Colorado Technical University
01-2020
Skills
- Case Management & Client Assessment
- Senior Services Coordination
- Managed Care Organization- Case Manager (CCU)
- Managed Care Organization (MCO) Billing Specialist
- Healthcare Intake & Referral Processing
- Patient Care Coordination
- Program Administration
- Compliance & Documentation
- Microsoft Office (Excel, Word, Outlook)
- Data Entry Systems (CTS, CMIS)
- Team Leadership & Staff Training
- Training and mentoring
- Goal oriented
- Customer service
Certification
Illinois Department on Aging Certification
Timeline
Senior Services Case Manager
Catholic Charities
01.2023 - 01.2026
Billing Specialist
Catholic Charities
10.2020 - 10.2023
Case Aide
Catholic Charities
09.2014 - 10.2020
Certified Nursing Assistant (CNA)
Advocate Trinity Hospital
01.2010 - 01.2013
Care Coordination Supervisor / Client Educator
Automated Health Systems
Associate of Science - Health Administration
Colorado Technical University