ANDREA MONTELONGO
Chicago,IL
Summary
Highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Premier Dental
12.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed appointments, communicated with clients, and updated client records.
Medical Data Entry Specialist
Orchard Medical Group
08.2022 - 12.2022
- Checked for accuracy by verifying data and records.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Created spreadsheets for more efficient recordkeeping.
- Utilized techniques for increasing data entry speed.
- Analyzed current data records to provide detailed reports.
Ophthalmic Technician
Pearle Vision
07.2020 - 08.2022
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Front Desk Receptionist
Pearle Vision
07.2020 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Provided administrative and clerical support via EMR systems and Microsoft Excel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Call Center Agent
Pearle Vision
07.2020 - 08.2022
- Respond to customers’ inquiries, give guidance on new policies, prospects and submit claims
- Improve operations process for user inquiries, and problem solving over 200 inquiries weekly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
Sales Manager
Bath and Body Works
10.2019 - 01.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
BBA - Business Administration
Saint Xavier University
Chicago, IL05.2022
Skills
- Microsoft Office
- Business Administration
- Sorting and Labeling
- Team Collaboration
- Verbal and Written Communication
- Customer Assistance
- QuickBooks
- POS
- CRM
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Premier Dental
12.2022 - Current
Medical Data Entry Specialist
Orchard Medical Group
08.2022 - 12.2022
Ophthalmic Technician
Pearle Vision
07.2020 - 08.2022
Front Desk Receptionist
Pearle Vision
07.2020 - 08.2022
Call Center Agent
Pearle Vision
07.2020 - 08.2022
Sales Manager
Bath and Body Works
10.2019 - 01.2022
BBA - Business Administration
Saint Xavier University
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