Hi, I’m
Andrea Montero
Kissimmee,FL
Summary
Versatile and results-driven professional with a proven track record at Universal Orlando Resorts and Experiences, enhancing customer satisfaction and operational efficiency. I leverage strong organizational skills and Microsoft Outlook expertise to exceed targets. Recognized for improving service delivery by 20%, my background spans administrative, healthcare, event planning, and hospitality sectors, demonstrating exceptional leadership and data analysis capabilities. Committed to utilizing my variety of skills to help others while working towards the mission of a corporation. I have an excellent ability to bring a professional, motivated, and friendly attitude to any place!
Overview
4
years of professional experience
Work History
Unlimited Global Financial LLC
Administrative Assistant
02.2024 - Current
Job overview
- Streamlined daily operations by implementing a task management system, improving efficiency by 20%.
- Prepared and processed over 55 expense reports and purchase orders monthly, ensuring 100% accuracy and timely submissions.
- Managed and triaged over 50 calls and emails daily, directing inquiries to the appropriate departments within 10 minutes.
- Improved filing system efficiency by 30% through reorganization and digitization; created 20+ detailed Excel reports monthly.
- Developed and managed social media content, including flyers, banners, and posts, resulting in a 15% increase in engagement.
- Utilized Microsoft Office Suite and Dropbox for document management and communication, enhancing team collaboration by 25%.
National Notary Association Fla
Certified Notary Public
04.2021 - 01.2025
Job overview
- Ensured strict adherence to ethical standards and confidentiality, maintaining a 100% compliance record in notarial duties.
- Maintained comprehensive documentation and records for over 200 notarized transactions, ensuring legal and security compliance.
- Verified identities and witnessed signatures for over 150 documents, ensuring compliance with state laws and preventing fraud.
- Built strong client relationships through exceptional communication and interpersonal skills, resulting in repeat clients and referrals.
Universal Orlando Resorts And Experiences
Market Research Interviewer
01.2023 - 02.2024
Job overview
- Conducted guest surveys to gather data on park experiences, consistently meeting daily quotas and adhering to protocols.
- Provided expert guest service and operational support, enhancing visitor satisfaction.
- Collaborated with cross-functional teams to improve survey methodologies, resulting in an increase in response rates.
- Applied qualitative and quantitative research methods to identify consumer preferences, directly influencing product development and marketing strategies, increasing campaign effectiveness by 20%.
- Ensured data accuracy and reliability through meticulous collection and analysis, contributing to client satisfaction rate in consumer insights projects.
- Managed guest interactions and resolved issues during marquee events like Halloween Horror Nights and Mardi Gras, ensuring a seamless experience for large crowds under pressure.
Somerby Assisted Living Lake Nona
Lead Patient Care Associate (Memory Care Unit)
07.2021 - 12.2022
Job overview
- Developed and coordinated personalized care plans with healthcare providers and families, enhancing quality of life for 20+ residents with memory impairments like Alzheimer's and Parkinson's.
- Supervised and trained a team of 10+ care associates, leading to a 25% improvement in care quality and team performance.
- Ensured compliance and continuity of care by meticulously documenting medical histories, medication schedules, and care plans for 20+ residents.
- Conducted regular assessments and implemented targeted interventions, reducing behavioral incidents and improving safety and emotional well-being of residents.
Education
Rasmussen University Orlando
Associate of Science from Nursing
12.2025
Valencia CollegeOrlando, FL
Associate of Arts from General Studies/ Health Science
05.2022
University Overview
- Professional Development: Public Speaking and Career Readiness
- Statistical Methods
- Psychology
- Etc.
- Dean's List [Spring Semester and 2020]
West Broward High SchoolPembroke Pines, FL
High School Diploma
05.2019
Skills
- Outstanding Customer and Guest Service
- Data Entry and Computer Skills
- Bilingual- fluent in English and Spanish
- First Generation College Graduate
- BLS certified by American Heart Association 11/29/2022-11/2024
- Trainer and Leadership Experience for over 3 years
- Events Planning and Interior design decor experience for 3 years
- Theater staff experience in costume and makeup for 2 years
- Strong organizational and time management skills
- Knowledgeable of Hospitality and Marketing Industry
- Knowledgeable of Healthcare Industry
- Microsoft Outlook experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Administrative Assistant
Unlimited Global Financial LLC
02.2024 - Current
Market Research Interviewer
Universal Orlando Resorts And Experiences
01.2023 - 02.2024
Lead Patient Care Associate (Memory Care Unit)
Somerby Assisted Living Lake Nona
07.2021 - 12.2022
Certified Notary Public
National Notary Association Fla
04.2021 - 01.2025
Rasmussen University
Associate of Science from Nursing
Valencia College
Associate of Arts from General Studies/ Health Science
West Broward High School
High School Diploma