Andrea Montilla
Bachelor In Accounting
Tampa,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Delivery Driver
Amazon Fulfillment Associates
Duluth, GA
11.2019 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Bilingual Customer Service Representative
Omni Interactions, Inc.
Duluth, GA
09.2021 - 04.2022
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered up to 80 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
Bilingual Customer Service Representative
T-Tech, Inc
Duluth, GA
04.2020 - 11.2021
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered up to 100 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
Inventory Clerk
Team One Repair,Inc
Suwanee, GA
03.2019 - 01.2020
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Maintained inventory count, tracked usage and documented variances.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Performed data entry and completed proper paperwork.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
Associate Professor
Universidad De Carabobo
Barbula, Carabobo
08.2010 - 04.2019
- Helped students to develop and demonstrate broad, integrative and specialized knowledge, essential habits of mind, communicative fluency and effective problem-solving skills.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Updated curricula and lesson plans for primary instructors, researching developments in relevant fields and updating materials to reflect most recent data and statistics.
- Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
- Assisted and identified at-risk students to eliminate student barriers to learning.
- Managed interpersonal conflict situations requiring tact, diplomacy and discretion, supporting culture of diversity, equity and inclusion with students, employees, alumni and other stakeholders.
- Made contributions in curricular development and innovation in teaching strategies.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Collaborated with faculty and community stakeholders for program improvement.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions and projects into lessons.
- Collaborated with tutoring, enrollment, testing and advising services to support students.
Accountant
Self-employeed
Valencia, Carabobo
09.2007 - 04.2018
- Gathered financial information, prepared documents, and closed books.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth and assets.
- Evaluated and improved accuracy and completeness of financial records.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Brought errors to near-zero in reporting, payroll administration and general bookkeeping.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Prepared and filed state and federal tax forms for commercial and individual clients.
- Helped clients navigate interactions with tax authorities and legal concerns related to financial matters.
Sectorial Administrator
Universidad De Carabobo
Barbula, Carabobo
03.2017 - 03.2018
- Management and execution of the university budget, accountability, purchasing and personnel management
Associate Professor
Universidad Jose Antonio Paez
San Diego, Carabobo
08.2008 - 02.2013
- Helped students to develop and demonstrate broad, integrative and specialized knowledge, essential habits of mind, communicative fluency and effective problem-solving skills.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Updated curricula and lesson plans for primary instructors, researching developments in relevant fields and updating materials to reflect most recent data and statistics.
- Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
- Assisted and identified at-risk students to eliminate student barriers to learning.
- Mentored students and advised on career paths, degree requirements and post-graduate education options.
- Made contributions in curricular development and innovation in teaching strategies.
- Sustained professional contact with colleagues and engaged in continuing professional activities to upgrade and augment existing skills or develop new ones.
Education
Ph.D. - Economics And Social Sciences
Universidad De Carabobo
Barbula, Venezuela04.2018
MBA - Accounting Science
Universidad De Carabobo
Barbula, Venezuela02.2006
Bachelor of Science - Accounting
Universidad De Caraboblo
Barbula, Venezuela08.1997
Skills
- Time Management
- Customer Service
- Teamwork and Collaboration
- Inventory and Stocking
- Dispatch Communication
- Excellent Sense of Direction
- Critical Thinking and Analysis
- Financial Statements
- Monthly and Annual Journal Entries
- Deadline Attainment
- Account Reconciliation Processes
- Classroom Management
- Team Leadership
- Microsoft Office
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Omni Interactions, Inc.
09.2021 - 04.2022
Bilingual Customer Service Representative
T-Tech, Inc
04.2020 - 11.2021
Delivery Driver
Amazon Fulfillment Associates
11.2019 - Current
Inventory Clerk
Team One Repair,Inc
03.2019 - 01.2020
Sectorial Administrator
Universidad De Carabobo
03.2017 - 03.2018
Associate Professor
Universidad De Carabobo
08.2010 - 04.2019
Associate Professor
Universidad Jose Antonio Paez
08.2008 - 02.2013
Accountant
Self-employeed
09.2007 - 04.2018
Ph.D. - Economics And Social Sciences
Universidad De Carabobo
MBA - Accounting Science
Universidad De Carabobo
Bachelor of Science - Accounting
Universidad De Caraboblo
Similar Profiles
Christopher HOUSTONChristopher HOUSTON
Amazon Fulfillment Associate (Driver) at Amazon Fulfillment AssociatesAmazon Fulfillment Associate (Driver) at Amazon Fulfillment Associates
Carlos HoyCarlos Hoy
Warehouse Supervisor at Amazon Fulfillment AssociatesWarehouse Supervisor at Amazon Fulfillment Associates
DORIS SANTOS MOLINARYDORIS SANTOS MOLINARY
Warehouse Associate (Seasonal) at Amazon Fulfillment AssociatesWarehouse Associate (Seasonal) at Amazon Fulfillment Associates
Osnier FigueroaOsnier Figueroa
Senior Maintenance Technician at Garden CommunitiesSenior Maintenance Technician at Garden Communities
Nicholas RhoadesNicholas Rhoades
Shift Supervisor at OG SubsShift Supervisor at OG Subs