Summary
Overview
Work History
Education
Skills
Timeline
Generic
ANDREA MONTOYA

ANDREA MONTOYA

Newark

Summary

Dedicated professional with strong conflict resolution and sales processing skills. Proven track record of enhancing customer satisfaction through efficient service strategies.

Overview

7
7
years of professional experience

Work History

customer service

PGSTOREMULTISERVICES LLC
NEWARK
08.2021 - 12.2023
  • Implemented strategies for improving customer service experience.
  • Provided customer service support to existing national accounts.
  • Resolved customer service inquiries quickly and efficiently.
  • Greeted patients and provided friendly customer service.
  • Provided friendly and efficient customer service to customers.
  • Resolved escalated customer service inquiries as needed.

Senior Cashier

Banco Bolivariano
La Troncal
08.2016 - 09.2020
  • Processed customer transactions efficiently using advanced point-of-sale systems.
  • Assisted customers with inquiries and provided outstanding service to enhance satisfaction.
  • Maintained accurate cash drawers and balanced registers at the end of each shift.
  • Trained new cashiers on operational procedures and customer service best practices.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Monitored inventory levels of cash handling supplies and requested replenishments as needed.
  • Participated actively in training sessions designed to increase efficiency in job performance.
  • Adhered to all company policies regarding confidentiality of customer information.
  • Managed daily store operations including cash handling, merchandising, inventory control and customer service.
  • Counted and balanced cashier drawers.

Education

Accounting And Auditing Engineer - Accounting And Auditing

UNIVERSIDAD CATOLICA DE CUENCA
LA TRONCAL- ECUADOR
05-2019

Skills

  • Customer service
  • Conflict resolution
  • Sales processing
  • Cash handling
  • Point-of-sale systems
  • Customer relationship management

Timeline

customer service

PGSTOREMULTISERVICES LLC
08.2021 - 12.2023

Senior Cashier

Banco Bolivariano
08.2016 - 09.2020

Accounting And Auditing Engineer - Accounting And Auditing

UNIVERSIDAD CATOLICA DE CUENCA

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