Andrea Moore
Durham,NC
Summary
Resourceful manager trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
9
9
years of professional experience
Work History
Cafe/ Coffee shop Supervisor
Bon Appetit Management Co. at the Fuqua School of Business
01.2022 - 01.2024
- Recruited, trained, and supervised a diverse team of catering and non-catering staff
- Managed food and drink orders, preparations, displays, and deliveries
- Ensured compliance with regulations and food safety, developed signage.
- Ensured accuracy and regular updates of financial sales data
- Performed ongoing maintenance of POS system, implementing necessary changes for accurate transactions.
- Developed and implemented innovative products to drive revenue growth
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Ensured accuracy of inventory records
Café Opener/Closer
Ninth Street Bakery
Durham, NC
01.2021 - 01.2021
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Supported team by assisting with food production during low staffing situations.
- Collected and authorized payments of guests
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Kept register accurate through correct billing, payment processing and cash management practices
- Bussed and reset tables to keep eating and work areas clean
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Production Baker
Brandweins Bagels
Chapel Hill, NC
01.2021 - 01.2021
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Complied with health and safety codes to protect staff and customers
- Filled out inventory and production sheets and informed the head baker of stock levels
- Maintained production schedules to ensure timely delivery of products.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Determined quantity of product to prepare for next day operation by maintaining a detailed production schedule
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Completed daily production logs accurately detailing quantity produced and waste generated.
Catering Attendant/Assistant to Supervisor
Durham Bulls Stadium
Durham, NC
01.2019 - 01.2020
- Poured and Served Alcoholic Beverages during sponsored events
- Prepared dishes for catering events or during high-volume shifts
- Adhered to company quality constraints and industry best practices for guest satisfaction
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality
- Fostered enjoyable event atmosphere through friendly guest interactions
- Maintained flexible work schedule including evenings, weekends, and on-call to meet event needs
- Trained employees in beverage procedures and catering tasks to enable success in each job.
Cook 3
The Sanctuary at Kiawah Island Golf Resort
Kiawah Island, SC
09.2019 - 02.2020
- Inspected kitchens to see food preparation quality and service, food appearance and cleanliness of production areas
- Changed and sanitized all cutting boards, benches, and surfaces to avoid cross-contamination
- Prepared a wide variety of goods such as cakes, cookies, and tarts by following traditional and modern recipes
- Decorated pastries with different icings and toppings, using spatulas, scrapers, and piping bags
- Prepared all pastry items following standards of quality, quantity control, taste, and presentation
- Replenished and rotated food items, following correct food cooling and storage procedures
- Continuously grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs.
Server
La Bluma Catering
Durham, NC
01.2015 - 05.2016
- Collaborated with kitchen team to ensure smooth and timely order preparation, efficient deliveries, and minimize customer service issues through meal verification
- Fostered top-quality service and minimized complaints by closely communicating with kitchen staff and promptly addressing any issues
- Provided excellent customer service to establish and sustain customer relationships
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Associate of Arts - Biblical Studies
Safe Haven Bible College
North Carolina05-2024
Associates of Science - Applied Science Baking and Pastry Arts
Johnson and Wales University
Charlotte, NC12.2020
National Registry of Food Safety Professionals -
01.2018
Bachelor of Science - Food and Bev. Entrepreneurship
Johnson and Wales University
Charlotte, NC12.2015
Skills
- Strategic Planning
- Inventory Control
- Staff Management
- Business Administration
- Staff Development
- Waste Reduction
- Goal-Oriented
- Training and mentoring
- Employee Motivation
Community Service
- Baker, Barbees Chapel Harvest Word, Chapel Hill, NC, 2018-01-01, Now, Volunteered in the kitchen at a local church, Prepared desserts for special occasions, Served and replenished food items to all the church members
- Volunteer Sous Chef, Johnson and Wales University, Charlotte, NC, Acted as head chef when needed to support continuity of service and quality, Aided with the following classes: Cook, plating, Chef's demo, Pizza Chefs choice, Ritz Carlton: Gingerbread House, Duke Christmas Cookie
Affiliations
- Leader of a program geared to serve the homeless and less fortunate of Durham, NC
Timeline
Cafe/ Coffee shop Supervisor
Bon Appetit Management Co. at the Fuqua School of Business
01.2022 - 01.2024
Café Opener/Closer
Ninth Street Bakery
01.2021 - 01.2021
Production Baker
Brandweins Bagels
01.2021 - 01.2021
Cook 3
The Sanctuary at Kiawah Island Golf Resort
09.2019 - 02.2020
Catering Attendant/Assistant to Supervisor
Durham Bulls Stadium
01.2019 - 01.2020
Server
La Bluma Catering
01.2015 - 05.2016
Associate of Arts - Biblical Studies
Safe Haven Bible College
Associates of Science - Applied Science Baking and Pastry Arts
Johnson and Wales University
National Registry of Food Safety Professionals -
Bachelor of Science - Food and Bev. Entrepreneurship
Johnson and Wales University
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