Andrea Moore
Beaver Falls,PA
Summary
I am a compassionate understaning individual. I work well in calm environments But also hold my own under pressure. I lead with a light heartedness, but express clear expectations. I can be a team player and a team leader. I have always been a natural diffuser who finds resolutions and gets things done! I am an all around people person.
Overview
25
25
years of professional experience
Work History
Team Leader
H&r Block
08.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Front Desk Receptionist
H&r Block
12.2023 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Home Childcare Provider
Home Childcare Provider
01.2014 - 04.2020
Lead Bartender
Rocky top tavern
09.2009 - 11.2011
- Stocked, ran register, bar & tables as well as cleaned as needed
- Opened/closed
- Sole bartender on my shifts
Waitress/Hostess
Waffle House
10.2001 - 06.2003
- Took & served orders, set tables, dish tank
- Ran register and filled in when needed as a cook
Cashier/Customer Service
United Dairy Farmers
06.2000 - 09.2001
- Worked the 'dip side' ice cream side
- Stocked, cleaned, register & closed down store at night
Education
Bachelor Of Science - Psychobiology
Walden University
Minneapolis, MNGED - Psychology
CCBC
Monaca, PA04.2018
Skills
- Organizational skills
- Multitasking
- Decorating
- Minor repairs
- Caregiving
- Time management
- Problem solving
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Greeting and seating clients
- File management
- Schedule management
- Office management
- Customer relations
- Scheduling and calendar management
- Document management
- Relationship building
- Mail handling
- Staff management
- Employee supervision
- Conflict management
- Staff hiring
- Supply management
- Employee training
- Workflow optimization
- Financial reporting
- Financial tracking
Timeline
Team Leader
H&r Block
08.2024 - Current
Front Desk Receptionist
H&r Block
12.2023 - 04.2024
Home Childcare Provider
Home Childcare Provider
01.2014 - 04.2020
Lead Bartender
Rocky top tavern
09.2009 - 11.2011
Waitress/Hostess
Waffle House
10.2001 - 06.2003
Cashier/Customer Service
United Dairy Farmers
06.2000 - 09.2001
GED - Psychology
CCBC
Bachelor Of Science - Psychobiology
Walden University
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