Andrea Morales
Huntington Park,CA
Summary
Proven Sales Associate at WSS Warehouse Shoe Sale, adept in verbal communication and merchandising, significantly enhanced store visual appeal and customer loyalty. Excelled in multitasking and complex problem-solving, consistently prioritized customer engagement, leading to a noticeable increase in sales. Demonstrates strong teamwork and interpersonal skills, ensuring high-level customer satisfaction and store efficiency. Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Overview
1
1
year of professional experience
Work History
Front of House Employee
CenterPoint Dining
09.2023 - 05.2024
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Sales Associate
WSS Warehouse Shoe Sale
06.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Science - Business Administration
California State Polytechnic University, Pomona
Pomona, CA06.2027
High School Diploma -
Linda Marquez High School
Huntington Park, CA06.2023
Skills
- Verbal Communication
- Multitasking Strengths
- Time Management
- Stocking and Replenishing
- Returns and Exchanges
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
- Complex Problem-Solving
- Positive Customer Engagement
- Team Cooperation
- Maintaining Consistency
- Language Skills/Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front of House Employee
CenterPoint Dining
09.2023 - 05.2024
Sales Associate
WSS Warehouse Shoe Sale
06.2023 - 08.2023
Bachelor of Science - Business Administration
California State Polytechnic University, Pomona
High School Diploma -
Linda Marquez High School