Andrea Morales

• Responded to emails and other correspondence to facilitate communication and enhance school processes.
• Scheduled appointments and conducted more than 30 follow-up calls to parents in a day.
• Provided clerical support to school employees by copying, faxing, and filing documents.
• Conducted phone calls with parents regarding truancy.
• Prepared and collected timesheets for payroll.

• Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
• Planned lessons, and activities to cover all required course material.
• Administered quizzes and tests to assess student understanding of material.
• Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.

Individual tutoring for a fourth grade student. Skills tutored included:

• Developing study skills and strategies
• Developing understanding of division and multiplication including problem solving
• Developing oral English language and vocabulary
• Developing English reading comprehension
• Assessing student learning needs and provided relevant instruction to close knowledge gaps.

• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Exercised composure under pressure and in escalated customer service scenarios.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Trained and mentored new employees to maximize team performance.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.