Andrea Morales
San Antonio
Summary
Adept at patient care and compassionate communication, I significantly enhanced resident well-being at Five Star Senior Living. Leveraging skills in clinical documentation and emotional support, I developed strong, trusting relationships with clients, improving their quality of life. My expertise in dementia care and problem-solving ensures high-quality, empathetic service in healthcare settings.
Overview
10
10
years of professional experience
Work History
Home Health Aide
Private Care
San Antonio
02.2022 - Current
- Assisted client with bathing, dressing and incontinence care.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Documented client status and reported changes in care needs.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Provided entertainment and companionship through conversation, reading, and activities.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Light Housekeeping and Laundry assistance.
- Developed strong and trusting rapport with client to facilitate smooth, quality care.
- Planned, prepared or served meals to client according to prescribed diet.
- Administered prescribed medications under direction from physician.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
Residential Aide
Five Star Senior Living
San Antonio
11.2019 - 07.2022
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning residents.
- Answered resident call signals and signal lights to determine residents needs.
- Dressed, groomed and fed residents with limited physical abilities to support basic needs.
- Kept medical supply room and residents rooms stocked with necessary supplies, equipment and instruments.
- Provided companionship to elderly residents by engaging in conversation and recreational activities.
- Aided residents with ambulation and use of walkers, canes and wheelchairs.
- Preserved resident's dignity and rights and demonstrated sensitivity to cultural diversity.
- Documented information in residents charts and communicated status updates to interdisciplinary care team.
- Conducted housekeeping duties including cleaning rooms, changing bed linens, and doing laundry.
- Communicated with residents to determine feelings, need for assistance or social and emotional support.
- Provided physical support to assist residents with bathing, dressing, toileting, and incontinence care.
- Developed positive relationships with residents by demonstrating respect for their needs and preferences.
- Demonstrated knowledge of emergency protocols such as fire drills, evacuation plans, and ensured that they are followed correctly.
- Intervened during conflicts between residents while maintaining a calm demeanor.
- Participated in team meetings with other residential aides discussing resident care plans.
- Encouraged participation in group activities designed to promote healthy lifestyles.
- Turned and repositioned bedridden patients to prevent bedsores.
- Encouraged independence among residents through assisting them in developing self-care skills.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Postmortem Care
P.M. Sitter/Private Caregiver
Private Care
San Antonio
04.2021 - 02.2022
- Assisted resident with daily living activities such as bathing, dressing, grooming, and incontinence care.
- Kept medical supply room and resident’s rooms stocked with necessary supplies, equipment and instruments.
- Provided companionship to resident by engaging in conversation and recreational activities.
- Aided resident with ambulation and use of walkers, canes and wheelchairs.
- Conducted housekeeping duties including cleaning room, changing bed linens, and doing laundry.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted with transferring resident in and out of wheelchairs and adaptive equipment.
- Helped resident stay happy and healthy by providing mental and emotional support.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Helped resident during ROM exercises to maintain musculoskeletal functions and increase strength.
- Maintained accurate records of services provided, changes in resident condition, medications administered and other pertinent information.
Overnight Concierge
Franklin Park Senior Living
San Antonio
09.2014 - 06.2019
- Updated front desk's concierge book to maintain most relevant visitor information.
- Directed incoming calls and messages to appropriate staff or residents.
- Offered personalized concierge services such as booking appointments or arranging transportation needs for guests/residents.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest/resident rooms.
- Handled mail and package deliveries, keeping items secure.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
- Prepared weekly reports on occupancy rate, room availability and any other relevant data.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Managed incoming calls from potential clients seeking information about amenities or services offered by the facility.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to residents/guests.
- Acknowledged and greeted residents/guests entering or leaving building, promoting pleasant environment.
- Conducted regular site inspections to ensure adherence to safety regulations.
- Resolved residents complaints promptly and professionally.
- Offered residents/guests beverages and refreshments upon check-in.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Conducted rounds of the premises to ensure safety and security.
- Monitored CCTV systems to ensure safety and security of premises and residents.
- Conducted regular rounds to keep residents and areas safe and secure.
- Chaperoned group-sponsored trips and social functions.
- Organizing social events, group activities, and outings, creating opportunities for residents to connect with one another , form friendships, and feel a sense of belonging.
- Decorating common areas and organizing seasonal displays or themed decorations creating a homely and inviting atmosphere.
Education
CNA - Nursing
The Institute Of Allied Healthcare Nursing School
San Antonio, Texas03-2025
Skills
- Care plan implementation
- Patient care
- Compassionate communication
- End-of-life care
- Multitasking and organization
- Lifting and transferring
- Problem-solving
- Active listening
- Feeding assistance
- Maintaining confidentiality
- Dressing assistance
- Time management
- Bathing assistance
- Emotional support
- Toileting assistance
- Clinical documentation
- Complex Problem-solving
- Basic life support
- Conflict resolution
- Patient transfers
- Patient hygiene assistance
- Flexibility and adaptability
- Infection control practices
- HIPAA compliance
- Vital signs monitoring
- Compassion and empathy
- Urinary catheter care
- Positioning patients
- Ambulation assistance
- Range of motion exercises
- Medical terminology
- Dementia and Alzheimer's care
Timeline
Home Health Aide
Private Care
02.2022 - Current
P.M. Sitter/Private Caregiver
Private Care
04.2021 - 02.2022
Residential Aide
Five Star Senior Living
11.2019 - 07.2022
Overnight Concierge
Franklin Park Senior Living
09.2014 - 06.2019
CNA - Nursing
The Institute Of Allied Healthcare Nursing School
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