Andrea Morales

• Managed daily operations, ensuring a safe, inclusive, and engaging environment for children and families
• Recruited, trained, and supervised staff to cultivate a compassionate, high-performing team aligned with organizational goals
• Developed growth strategies for community outreach, partnerships, and revenue generation.
• Directed daily operations, aligning staffing, services, and guest experience with organizational goals.
• Drove revenue growth through memberships, parties, events, and partnerships
• Developed and implemented programs, camps, and events tailored to children with special needs
• Developed strategies that drove revenue growth through memberships, parties, events, and partnerships, enhancing financial sustainability
• Established and nurtured relationships with local organizations, schools, and therapy providers to expand community support and collaboration
• Managed budgeting, expenses, and financial planning to maintain business sustainability
• Delivered exceptional customer service, building strong relationships with families and encouraging retention
• Directed daily operations across programs, staffing, and service delivery to maintain consistent facility performance.
• Developed budgets, controlled expenses, and approved resource allocation to support financial stability.

• Represented buyers and sellers in real estate transactions from start to closing
• Advised clients on market conditions, pricing strategies, and investment opportunities
• Advised clients on market conditions and pricing strategies, enhancing their investment opportunities in real estate
• Created and managed property listings, driving effective marketing and advertising campaigns to attract potential buyers
• Conducted property showings and open houses
• Coordinated with lenders, inspectors, appraisers, and title companies
• Prepared and reviewed contracts and legal documentation
• Maintained strong client relationships, generating referrals through consistently excellent service and support
• Stayed updated on local market trends, regulations, and property values
• Advised clients on pricing, market conditions, and property positioning
• Negotiated purchase offers, counteroffers, and contract terms with parties
• Advised buyers and sellers through pricing, staging, and transaction decisions using current market analysis.
• Negotiated purchase offers, counteroffers, and contract terms to support favorable client outcomes.

• Acted as the primary point of contact for assigned clients, building strong, long-term relationships
• Coordinated international shipments (air, ocean, ground) for timely, cost-effective delivery
• Monitored shipment performance and resolved service issues proactively
• Collaborated with internal teams (operations, customs, and compliance) to meet client requirements
• Identified and pursued opportunities for account growth through upselling additional logistics services
• Prepared and presented reports on KPIs and shipping metrics to assess account performance
• Ensured compliance with international trade regulations and company policies
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.

• Oversaw daily operations of transportation coordination, achieving timely and accurate movement of shipments
• Coordinated with carriers, drivers, and internal departments to optimize routes and delivery times
• Coordinated with carriers, drivers, and internal departments to streamline routes and delivery times
• Monitored shipment status and proactively resolved delays, service issues, or discrepancies to maintain service quality
• Analyzed operational data to improve efficiency, reduce costs, and enhance service levels
• Managed high-volume workload in a fast-paced logistics environment
• Supervised and supported a team, including scheduling, training, and performance management
• Maintained clear communication with clients and internal stakeholders regarding shipment updates
• Supervised daily freight forwarding workflows to maintain accurate shipment processing and timely deliveries.

• Knowledge of operational procedures, systems and new technologies.
• Designed solutions to address business needs by collaborating with branches to understand requirements and develop effective technology solutions.
• Provided technical training for operational staff and developed user manuals.
• Created process flow diagrams and developed process workflow monitors (dashboards), business data monitors, macros, scripts, and reports to enhance operational visibility.
• Simulation and data visualization to develop sound analysis (mathematics, constraints, business processes, etc.)
• Conducted simulations and created data visualizations to analyze complex datasets. to develop sound analysis (mathematics, constraints, business processes, etc.)
• Refresh and overhaul analysis as required and welcome and incorporate real life business feedback.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.

• Assisted users of Manhattan application with inquiries and technical issues.
• Analyzed workflow gaps and recommended process improvements for shipment visibility and data accuracy.
• Monitored adherence to best practices within the application and defined new best practices to enhance usability.
• Monitoring best practices within the application is followed and new best practices are defined.
• Support quality assurance testing of delivered system changes and training and implementation of any system changes into production.
• Assisted logistics system users by troubleshooting access issues and addressing daily operational requests.
• Supported logistics system users with troubleshooting, access issues, and daily operational requests.

• Executed data entry and preparation of transportation documents while managing customer requests for work orders, bills of lading, and shipping orders to ensure accurate routing of materials.
• Coordinated delivery schedules, performed warehouse tasks, and tracked shipments with airlines and steamship lines to maintain timely logistics operations.
• Examine contents and compare with records, such as manifests, invoices, or orders to verify accuracy of incoming or outgoing shipment.
• Identified and resolved issues related to damages, shortages, and nonconformance with specifications to uphold shipment accuracy and quality.
• Researched to match supplier’s and company’s inventory quantities.
• Resolved shipment inquiries using tracking systems and provided accurate status updates to customers.
• Coordinated with operations teams to expedite bookings, reroutes, and delivery adjustments.

• Managed supply chain operations to ensure efficiency and effectiveness.
• Supervised development of contracts to ensure compliance and efficiency.
• Create Strategic plans to manage and organize every step in supply.
• Administered inventory control while coordinating with dealers and suppliers to optimize supply chain processes.
• Handled finance and accounting tasks to maintain financial accuracy.
• Organization and reconciliation of bank accounts.
• Managed administrative tasks to support daily operations.
• Attendance and management of customers.
• Communicate needs and objectives of customers to General Manager.
• Directed supply planning to align material availability with production schedules and customer demand.
• Coordinated vendor relationships to maintain consistent raw material flow and delivery reliability.

3.65 GPA