ANDREA MORRIS
Fishers,USA
Summary
Detail-oriented Medical Coding Specialist with extensive experience in ICD-10, CPT, and HCPCS coding. Demonstrates strong compliance with healthcare regulations through accuracy and efficiency in coding practices. Proven ability to manage multiple priorities while contributing to team goals and adapting to changing needs.
Overview
33
33
years of professional experience
Work History
Coding Expert
IU Health
04.2022 - Current
- Enhanced coding accuracy by collaborating with healthcare providers on documentation.
- Reduced billing errors through utilization of advanced coding software tools.
- Efficiently managed medical records while ensuring meticulous coding detail.
- Protected patient information by adhering to strict HIPAA confidentiality regulations.
- Boosted revenue cycle management by accurately assigning diagnosis codes.
- Clarified documentation with healthcare providers to improve medical record accuracy.
- Verified medical chart accuracy by checking signatures and completion status.
- Analyzed patient charts to gain insights into health histories and treatments.
Registration Specialist
IU Health Physicians
08.2020 - 04.2022
- Enhanced front office operations for three physicians and two assistants.
- Streamlined appointment changes and cancellations for efficient office management.
- Monitored daily schedules and confirmed cancellations using Televox reports.
- Organized patient data with Cerner, ensuring accuracy in insurance and demographics.
- Conducted COVID screenings for patients, facilitating virtual visits for symptomatic cases.
- Coordinated lab requests and referrals, scheduling follow-ups based on patient history.
Patient Service Specialist
ATI Physical Therapy
07.2018 - 08.2020
- Enhanced patient experiences by effectively coordinating between patients and therapists.
- Streamlined insurance authorization processes using AIM, RADMD, and OptumHealth systems.
- Collected co-payments while clearly explaining insurance benefits to patients.
- Maintained HIPAA compliance by securely accessing patient data via various software applications.
- Built a strong reputation for consistent attendance and dedicated work ethic.
- Received recognition from management for delivering outstanding customer service.
Front Office Assistant
Community Health Network
11.2008 - 08.2012
- Streamlined patient scheduling for physicians and nurse practitioner, enhancing workflow efficiency.
- Managed insurance pre-certification processes, ensuring timely patient care and authorization.
- Utilized Logician EMR, NextGen, and Epic to maintain accurate medical records.
- Responded to patient inquiries, providing information on referrals and appointment details.
- Coordinated referral orders, facilitating patient access to specialist services effectively.
Donor Carer II
National Health Service Blood and Transplant
05.2004 - 09.2008
- Enhanced donor experience through effective care management and support.
- Executed phlebotomy procedures for 20-30 patients daily with precision.
- Utilized medical guidelines to assess donor eligibility and manage deferrals.
- Established rapport with donors, ensuring safety and comfort during procedures.
Supervisor Donor Services
Indiana Blood Center
05.1999 - 10.2003
- Enhanced technician performance through comprehensive skills training and assessments.
- Ensured donor safety by strictly adhering to regulations and protocols.
- Managed clinic supplies to consistently meet anticipated donor flow demands.
- Verified donor registration forms for accuracy and completeness, streamlining documentation process.
- Facilitated open communication among staff, improving collaboration and operational efficiency.
Quality Assurance Auditor
Indiana Blood Center
09.1996 - 05.1999
- Enhanced reporting accuracy, identifying deficiencies and recommending corrective actions promptly.
- Conducted audits to improve donor and laboratory service procedures, aiding investigations.
- Managed database to track deficiencies, ensuring timely corrective actions and documentation.
- Established standard operating procedures for blood collection and quality control processes.
Donor Services Technician
Indiana Blood Center
04.1993 - 09.1996
- Documented patient vitals including blood pressure, temperature, and weight accurately.
- Achieved 98% success in phlebotomy, recognized for handling difficult draws.
- Assessed donor health, monitoring for anxiety, illness, or fatigue symptoms.
Education
Bachelor of Science - Business
Indiana University - Purdue University Indianapolis
Indianapolis, INCertification - Certified Medical Coding
AAPC
11.2021
Associate of Science - Dental Hygiene
Ivy Tech Community College
Anderson, IN04.2014
Skills
- Over 30 years experience supporting physicians, patients and families
- Committed to excellence in health and wellness management
- Certified Professional Coder
- Dedicated professional with keen eye for detail and proven work ethic
- Knowledgeable regarding HIPAA compliance guidelines and responsibilities
Timeline
Coding Expert
IU Health
04.2022 - Current
Registration Specialist
IU Health Physicians
08.2020 - 04.2022
Patient Service Specialist
ATI Physical Therapy
07.2018 - 08.2020
Front Office Assistant
Community Health Network
11.2008 - 08.2012
Donor Carer II
National Health Service Blood and Transplant
05.2004 - 09.2008
Supervisor Donor Services
Indiana Blood Center
05.1999 - 10.2003
Quality Assurance Auditor
Indiana Blood Center
09.1996 - 05.1999
Donor Services Technician
Indiana Blood Center
04.1993 - 09.1996
Associate of Science - Dental Hygiene
Ivy Tech Community College
Bachelor of Science - Business
Indiana University - Purdue University Indianapolis
Certification - Certified Medical Coding
AAPC