Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Mrkvicka

Summary

Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Highly successful Service Supervisor reporting and scheduling functions. Strong communication abilities with expertise in directing teams of professionals in high-volume settings. Accomplished Program Specialist offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and stakeholders. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

2
2
years of professional experience

Work History

Program Specialist

Becoming Independent
01.2024 - Current
  • Enhanced program efficiency by streamlining processes and implementing innovative strategies.
  • Achieved successful outcomes for multiple projects through effective communication and collaboration with stakeholders.
  • Developed extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among all team members.
  • Increased direct support professional engagement by developing targeted communication materials and conducting regular meetings.
  • Built strong relationships with direct support professionals, direct supervisors and stockholders to secure resources and support necessary for program success.
  • Supported facilitation of cross-functional team collaborations, fostering an environment of continuous improvement and innovation.

Service Supervisor

Becoming Independent
09.2022 - 01.2024
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
  • Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Mentored junior staff members, fostering professional development and career growth opportunities within the company.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
  • Assisted with training and development of team members.
  • Handled customer complaints and inquiries.
  • Monitored team's performance and gave feedback when necessary.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

No Degree - Counseling

Santa Rosa Junior College
Santa Rosa, CA

No Degree - Child Development

Santa Rosa Junior College
Santa Rosa, CA

High School Diploma -

Cloverdale High School
Cloverdale, CA
06.1994

Skills

  • Group and Individual Instruction
  • Performance Assessments
  • Skill Development
  • Team Leadership
  • Training Development
  • Interpersonal Communication
  • Time Management
  • Attention to Detail
  • Quality Assurance
  • Problem Solving

Timeline

Program Specialist

Becoming Independent
01.2024 - Current

Service Supervisor

Becoming Independent
09.2022 - 01.2024

No Degree - Counseling

Santa Rosa Junior College

No Degree - Child Development

Santa Rosa Junior College

High School Diploma -

Cloverdale High School
Andrea Mrkvicka