ANDREA M. SALAZAR
Oklahoma City
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Healthcare Engagement Specialist
CareNet Healthcare
11.2023 - Current
- Handle outbound calls for State Agencies pertaining to Health Risk Assessments
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
- Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring project success.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
Online Sales
Ebay Online Sales
01.2014 - Current
- Inventory Sourcing via various outlets
- Listing Items using Computer, Android or Iphone
- Shipping
- Research
- Bookkeeping
- Customer Service
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Developed customized e-commerce solutions to support business growth and online sales objectives.
- Analyzed web analytics data to identify trends and opportunities for enhancing user experience and driving online sales growth.
- Managed multiple online sales channels for optimal revenue generation and market reach.
- Supported the development of e-commerce initiatives for increased online sales revenue growth while expanding brand presence globally.
- Boosted online sales by implementing targeted marketing strategies and optimizing website content.
- Increased online sales by developing and executing effective internet marketing strategies.
- Supported online sales growth by updating website content and responding promptly to customer inquiries via email or chat platforms.
Manager in Training
Siegel Select
07.2023 - 11.2023
- Front desk customer service rep for an extended stay hotel
- Handle all transactions
- Handle disputes and escalations
- Data entry
- Process move ins and check outs
- Issue violations as well as lock outs
- Handle opening and closing
- Assist with back office organization
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Assisted with onboarding of new employees by providing training and development resources.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Described product to customers and accurately explained details and care of merchandise.
- Used company reports to analyze sales, gross profit and inventory activities.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Remote Medical Receptionist
Carenet HealthCare
03.2023 - 07.2023
- Schedule Appointments
- Help with reordering medical equipment and or prescriptions
- Send messages to drs within the same network
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Remote CSR for Ventra Chicago CTA Transit
Cubic (Ventra Chicago)
09.2021 - 12.2022
- Processed payments ad added funds to public transit card
- Troubleshoot issues with the transit card and app issues
- Processed claims/ refunds and transfers of funds
- Team lead and manager in training
- Processed quality control of calls from different agents
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Home Health Caretaker
Health Care
01.2019 - 12.2020
- Companion
- General house cleaning
- Help with personal cleanliness
- Meal prep
- Prescription prep
- Help with paying bills and making appointments
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
Customer Service for Blue Cross Blue Shield
TTEC
04.2019 - 01.2020
- Help customers with general questions concerning their health coverage
- Give benefit quotes for procedures
- Send out reissued healthcare cards
- Go over billing claims
Customer Service for Travel Insurance
Sitel
03.2019 - 06.2019
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Enhanced customer experiences by providing timely and accurate information on products and services.
Customer service for American Red Cross
TTEC
11.2017 - 10.2018
- Answer inbound calls and transfer to appropriate department
- Assist with class signups individual and group
Customer Service Rep
Whirlpool
06.2017 - 08.2018
- Answer inbound calls
- Place Service Orders
Custodian
USPS United States Postal Service
10.2014 - 07.2015
- General cleaning
- Mixing of chemicals using OSHA regulations and safety guidelines
- General landscaping
- Utilization of a buffer for effectively cleaning floors
Onsite Property Management
Patriot Mobile
10.2013 - 07.2015
- Company Overview: home parks east and west
- Rent Collections
- Filing
- Answering phone
- Customer service, notices and complaints
- Onsite property mamangement.com rental software
- Home parks east and west
Office Assistant/Personal Assistant
Patriot Parks Management
11.2012 - 01.2014
- Create Letter of Intent (Property Offers)
- Pay personal and office bills
- Schedule flights, car rentals, hotel rooms
- Create Documents, Google Docs, Skydrive Docs, and spreadsheets
- Call backs
- Compile completed state lists of Mobile home park owner information for buyers
Manager
Thomsen Properties
04.2007 - 12.2009
- Managed mobile home park with 147 units/spaces
- All spaces were owner occupied
- Onsite property management
- Managed transactions, notices, complaints, and customer service
- Filed
- Payroll
- Coordinated safety meetings and employee meetings
- Handled delinquent rents
- Issued 3 day notices 3/60 notice, 7 day notices
- Read utility meters
- Lite maintenance
- Bank Deposits
- Customer Service
Customer Service Agent
West Corporation
10.2004 - 04.2007
- Answered inbound calls routed to my home number during hours scheduled
- Processed transactions over the phone
- Answered customer service inquiries
- Transfer phone calls to the appropriate department when necessary
- Inbound data entry
Customer Service Agent
Vera fast
01.2005 - 04.2006
- Answered telephone calls
- Process orders
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Herzing College - Medical Business Management
Herzing College
Madison, WIUniversity of Phoenix - Human Services
University of Phoenix
High School -
Central High School
Barstow, CA03.2000
Skills
- Customer Service
- Ebay Listing
- Effective Listing Search
- Office Management
- Onsite Property Management
- Inbound Calls
- Payment Processing
- Inbound Data Entry
- Order Processing
- Recordkeeping
- File Management
- Typing
- Windows 10
- Fax
- Copier
- High-Speed Internet
- Telephone
- Seamstress
- Sewing Machine Operation
- Pattern Creation
- Problem-solving
- Brand awareness
Awards
- President, Hand-N-Hand Interact Club, 1999-2000
- President's Student Service Award, Recognition of Outstanding service and commitment to America, 2000
- U.S.O.C. F.L.A.M.E. Program, Leadership camp hosted by the United States Olympic Committee, 1999
- Scholastic Achievement Award, Allied Signal Tech Services Corporation
Timeline
Healthcare Engagement Specialist
CareNet Healthcare
11.2023 - Current
Manager in Training
Siegel Select
07.2023 - 11.2023
Remote Medical Receptionist
Carenet HealthCare
03.2023 - 07.2023
Remote CSR for Ventra Chicago CTA Transit
Cubic (Ventra Chicago)
09.2021 - 12.2022
Customer Service for Blue Cross Blue Shield
TTEC
04.2019 - 01.2020
Customer Service for Travel Insurance
Sitel
03.2019 - 06.2019
Home Health Caretaker
Health Care
01.2019 - 12.2020
Customer service for American Red Cross
TTEC
11.2017 - 10.2018
Customer Service Rep
Whirlpool
06.2017 - 08.2018
Custodian
USPS United States Postal Service
10.2014 - 07.2015
Online Sales
Ebay Online Sales
01.2014 - Current
Onsite Property Management
Patriot Mobile
10.2013 - 07.2015
Office Assistant/Personal Assistant
Patriot Parks Management
11.2012 - 01.2014
Manager
Thomsen Properties
04.2007 - 12.2009
Customer Service Agent
Vera fast
01.2005 - 04.2006
Customer Service Agent
West Corporation
10.2004 - 04.2007
University of Phoenix - Human Services
University of Phoenix
High School -
Central High School
Herzing College - Medical Business Management
Herzing College