Andrea Mullins
Riverside,CA
Summary
Accomplished Credentialing/Privileging Specialist II at Aya Healthcare/Aya Locums, adept in project management and customer relations. Excelled in streamlining credentialing processes, enhancing inter-departmental collaboration, and achieving high-quality standards in documentation management. Proven track record in improving service delivery and operational efficiency, demonstrating expert problem-solving skills and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Credentialing/Privileging Specialist II
Aya Healthcare/Aya Locums
2022.07 - Current
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Conducted primary source verifications such as background checks and board certifications.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
Talent Acquisition Specialist
24 Hour Home Care
2021.10 - 2022.06
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
Motor Vehicle Representative
California Department Of Motor Vehicles
2018.11 - 2020.01
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Reduced wait times for customers by effectively managing appointment schedules and optimizing service delivery during peak hours.
Education
Bachelor of Science - Health Sciences/Healthcare Management
Azusa Pacific University
Azusa, CA12.2024
Skills
- Customer Relations
- Project Management
- Time Management
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Project Planning
- Onboarding
Timeline
Credentialing/Privileging Specialist II
Aya Healthcare/Aya Locums
2022.07 - Current
Talent Acquisition Specialist
24 Hour Home Care
2021.10 - 2022.06
Motor Vehicle Representative
California Department Of Motor Vehicles
2018.11 - 2020.01
Bachelor of Science - Health Sciences/Healthcare Management
Azusa Pacific University
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