Andrea Mullins
Louisville,KY
Summary
Detail-oriented professional with 13 plus years of experience in office administration, customer service, and business operations from sales, banking, and property management industries. Proficient in property ledger management, account payables, and budget planning. Proven skills in creating marketing strategies, building business policies and, training staff. Currently pursuing a new career in accounting after achieving a Master of Business Administration concentration in Accounting. By using professional experience and self motivation skills, I look forward to the opportunity to become a valued member of your team.
Overview
13
13
years of professional experience
Work History
Licensed Medical Aesthetician
Belle Vie Medspa
07.2016 - Current
- Collaborated with other medical professionals to create a multidisciplinary approach to skincare, enhancing patient results.
- Assisted in developing marketing materials to promote clinic services, leading to an increase in new clients.
- Ensured a comfortable and relaxing environment for clients through proper room setup, cleanliness, and adherence to safety protocols.
- Mentored junior estheticians by sharing knowledge of best practices and advanced techniques in the field of medical aesthetics.
- Strengthened relationships with vendors leading to better deals on product purchases while maintaining high-quality offerings for clients.
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
Assistant Property Manager
Summit Place Apartments
06.2019 - 12.2024
- Managed property occupancy goal to remain at 98% through staff training, price management, and marketing efforts
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of services
- Managed accounts receivables and performed detailed analysis of customer payment history to identify and resolve discrepancies or delinquencies
- Conducted needs assessments to identify skill gaps within the organization, leading to the development of targeted training initiatives
- Kept properties in compliance with local, state, and federal regulations.
Assistant Property Manager
Steeplechase Apartments
09.2018 - 06.2019
- Kept accurate records of all resident and tenant correspondence.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Helping the manager with monthly/weekly reports , online advertisements, resident customer services, auditing leasing files
- Concentrating on resident retention through event planning, newsletters, and renewal offers
- Enhanced accuracy of ledger entries.
- Assisting the leasing agent with prospect leasing goals with follow-up contacts, tours, and processing applications
Leasing Consultant
Leasing Consultant
03.2017 - 06.2018
- Responsible for leasing goal to maintain 98% property occupancy
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Customer Service Representative /Bank Teller
Whitaker Bank
08.2011 - 09.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cosmetic Beauty Advisor
Macys Department Store
09.2011 - 01.2016
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Implemented targeted marketing strategies to engage potential customers both online and in person.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Contributed to sales growth with effective upselling techniques and recommending complementary products.
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
Education
MBA - Concentration in Accounting
University of Southern Indiana
Evansville, IN05-2024
Bachelor of Arts - Business Management
Morehead State University
Morehead, KY12-2010
Skills
- Accounting operations
- Administrative support
- Policy enforcement
- Staff management
- Records management
- Decision-making
- Strong communication skills
- Activity planning
- Fair housing regulations
- Marketing and advertising
Timeline
Assistant Property Manager
Summit Place Apartments
06.2019 - 12.2024
Assistant Property Manager
Steeplechase Apartments
09.2018 - 06.2019
Leasing Consultant
Leasing Consultant
03.2017 - 06.2018
Licensed Medical Aesthetician
Belle Vie Medspa
07.2016 - Current
Cosmetic Beauty Advisor
Macys Department Store
09.2011 - 01.2016
Customer Service Representative /Bank Teller
Whitaker Bank
08.2011 - 09.2016
MBA - Concentration in Accounting
University of Southern Indiana
Bachelor of Arts - Business Management
Morehead State University
Similar Profiles
Judi-Lynne PistorinoJudi-Lynne Pistorino
Spa Director at L'Azur La Vie Dba Renaul MedSpaSpa Director at L'Azur La Vie Dba Renaul MedSpa
Bhumi ParmarBhumi Parmar
Practice Manager at Belle Vie Wellness & Medical AestheticsPractice Manager at Belle Vie Wellness & Medical Aesthetics
Bhumi ParmarBhumi Parmar
Practice Manager at Belle Vie Wellness & Medical AestheticsPractice Manager at Belle Vie Wellness & Medical Aesthetics