Andrea Murray
Charlotte,NC
Summary
Professional and experienced educational support professional prepared for this role. Expertise in assisting children with special needs, implementing individualized education plans, and fostering inclusive learning environment. Strong focus on team collaboration and achieving results, adapting flexibly to changing needs. Skilled in communication, classroom management, and behavior intervention, valued for reliability and teamwork.
Overview
18
18
years of professional experience
Work History
Exceptional Children Teacher's Assistant
Charlotte Mecklenburg School System
08.2021 - Current
- Assisted in preparation of classroom and instruction materials.
- Provided instruction and support under supervision of teacher.
- Set up classroom equipment and organized activities.
- Promoted positive and safe environment for student learning.
Teacher
Cadence Academy Preschool
09.2019 - 06.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Teacher - Second Grade
Invest Collegiate Transform
07.2018 - 07.2019
- Employs effective instructional methods and materials, appropriate to the needs of the students
- Administers standardized tests in accordance with School schedules and requirements
- Create daily lesson plans that demonstrate clear objectives for student mastery of established curriculum
- Provides meaningful feedback to students and parents
- Coordinates delivery of instruction with other staff
- Fosters a classroom environment that is conducive to learning and student growth
- Ensure a sustainable relationship with parents, pupils, school personnel and members of the public by communicating in a confidential, polite and refined manner
Teacher
Primrose School
07.2017 - 07.2018
- Supervises and manages daily functions for a class of children
- Assesses each child's developmental needs on an ongoing basis
- Plans with the Director and implements the approved lesson plans and daily classroom schedule using the Primrose School curriculum outlines and materials
- Plans with the Director all required parent-teacher conferences and student evaluations
- Provides an attractive, well-kept classroom that encourages creativity, exploration, and decision-making by the children
- Ensures that all class bulletin boards are current and provides the parents with an overview of the material taught in class
- Accepts responsibility for maintenance and necessary housekeeping duties of the classroom, common use areas, and playgrounds
- Assists and coordinates snacks, meals, naptime, and bathroom activities
- Attends all required staff meetings, workshops, and/or school functions as determined by the Director
- Observes all rules and regulations pertaining to the health, safety, and care of children
- Maintains a professional personal appearance, attitude, and work behavior at all times
Retail Sales Consultant
Acosta Sales & Marketing
05.2015 - 08.2017
- Work independently, completing objectives that are listed on a handheld device
- Ensure the clients' products are well-stocked and neatly placed on store shelves, correct out of stock items, and voids, introduce new items, rotate and place product, hang tags, attach coupons and take product pictures as necessary
- I would also be responsible for working with store personnel to schedule merchandising events
Customer Service Representative
Ralph Lauren
01.2012 - 01.2013
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within specified timeframes
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Maintained up-to-date records at all times
- Developed effective relationships with all call center departments through clear communication
- Ran reports and supplied data to fulfill customer report requirements
- Addressed customer service inquiries in a timely and accurate fashion
- Formulated and enforced Service Center policies, procedures and quality assurance measures
- Built customer loyalty by placing follow-up calls for customers who reported product issues
Business Systems Assistant
Piedmont Air Conditioning
01.2007 - 01.2008
- Coded the general ledger and processed vendor invoice payments
- Deposited third party checks, as well as monthly reserve transfers
- Coordinated approval processes of all accounts payable invoices
- Balanced batch summary reports for verification and approval
- Conducted month-end balance sheet reviews and reconciled any variances
- Researched and resolved billing and invoice problems
- Rectified escalated accounts payable issues from employees and vendors
Education
Bachelor of Arts - Sociology
University of North Carolina at Charlotte
Charlotte, NC01.2017
Associate of Arts - Psychology
Guilford Technical Community College
01.2013
Skills
- Early Childhood
- Inclusion strategies
- Emotional support
- Social skills development
- Teamwork orientation
- Data collection
- Nonverbal communication
- Autism spectrum
- Lesson adaptation
- Calm and patient demeanor
- Collaborative teamwork
- Organization and prioritization
- CPR and first aid
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Exceptional Children Teacher's Assistant
Charlotte Mecklenburg School System
08.2021 - Current
Teacher
Cadence Academy Preschool
09.2019 - 06.2020
Teacher - Second Grade
Invest Collegiate Transform
07.2018 - 07.2019
Teacher
Primrose School
07.2017 - 07.2018
Retail Sales Consultant
Acosta Sales & Marketing
05.2015 - 08.2017
Customer Service Representative
Ralph Lauren
01.2012 - 01.2013
Business Systems Assistant
Piedmont Air Conditioning
01.2007 - 01.2008
Associate of Arts - Psychology
Guilford Technical Community College
Bachelor of Arts - Sociology
University of North Carolina at Charlotte
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