Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Naranjo

Queens,NY

Summary

Results-driven operations and administrative professional with experience in both high-volume commercial environments and political institutions. Proven leadership in multi-unit management, cost control, team development, and customer relations. Skilled in building high-performing teams, coordinating administrative operations, and working effectively in fast-paced, multicultural settings. Bilingual in Spanish and English, with strong interpersonal and public communication abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Area Manager – NYC Region

MEZEH MEDITERRANEAN GRILL
New York City, NY
01.2023 - Current
  • Oversaw operations across several New York City locations, ensuring brand consistency and service excellence.
  • Managed food cost control, inventory systems, and vendor coordination to ensure efficiency and product quality.
  • Handled full-cycle recruitment, including interviews, onboarding, and training of managers and staff.
  • Prepared and analyzed weekly sales and service performance reports, identifying areas for improvement.
  • Provided ongoing staff coaching to improve team productivity, service standards, and morale.
  • Acted as primary contact for customer service escalations, ensuring client satisfaction and retention.
  • Strengthened relationships with local suppliers and vendors, optimizing cost and delivery schedules.

General Manager – NYC Flagship Location

MEZEH MEDITERRANEAN GRILL
New York City, NY
01.2022 - 01.2023
  • Directed all day-to-day operations: staffing, budgeting, training, compliance, and service quality.
  • Led cost-saving initiatives, scheduling efficiency, and team development strategies.
  • Maintained strong vendor partnerships and implemented procedures for quality control and food safety.
  • Achieved consistent improvements in customer experience and operational outcomes.

Assistant Manager / Shift Leader

MEZEH MEDITERRANEAN GRILL
New York City, NY
02.2022 - 09.2022
  • Supported management in daily functions: staff leadership, order handling, and operational oversight.
  • Conducted staff training, shift planning, and on-the-floor coaching.
  • Helped execute marketing activities and special initiatives for customer engagement.

Executive Administrative Assistant to Assembly Member

NATIONAL ASSEMBLY OF ECUADOR
Quito, Ecuador
08.2014 - 05.2021
  • Served as a political and administrative liaison for a member of Ecuador’s National Assembly.
  • Coordinated and organized the legislative agenda, official meetings, and political events.
  • Provided administrative and logistical support for legislative activities, including preparation of briefings, documents, and meeting coordination.
  • Managed official communication and correspondence, maintaining strong relationships with public institutions, constituents, and media representatives.
  • Oversaw the preparation and filing of legislative documentation, ensuring procedural accuracy.
  • Participated in civic and institutional forums, providing logistical and administrative support during parliamentary sessions.
  • Collaborated with internal teams to support political outreach and interinstitutional coordination.

Audit and Management Intern

MARESA CORPORATION
Quito, Ecuador
04.2017 - 05.2017
  • Supported internal audit and reporting processes, contributing to financial analysis and risk management.
  • Collaborated with management on performance metrics and strategic improvements.

Field Assistant

ECOPLADE
Coca, Ecuador
07.2011 - 08.2011
  • Participated in field research and community development initiatives focused on sustainability and environmental impact.
  • Worked with local teams to deliver educational programs and gather project data.

Education

Bachelor of Science - Business Administration

Universidad De Las Américas
Quito
06-2017

ESL Studies -

LaGuardia Community College & Zoni Language Center
NYC

Skills

  • Multi-Unit Leadership
  • Staff Management
  • Food Cost Control
  • Vendor Relations
  • Hiring
  • Talent Development
  • Sales Reporting
  • Service Reporting
  • Administrative Coordination
  • Political Coordination
  • Strategic Scheduling
  • Budgeting
  • Customer Experience Management
  • Microsoft Office
  • Revel (sales software))
  • 7Shifts (scheduling software)

Certification

  • ServSafe Food Handler – NYC
  • ISSA Certified Personal Trainer
  • World Congress of Business Administration Students Excellence (2017)
  • Political Communication Seminar: Keys to Legislative Function
  • International Relations - Alison
  • International Relations - UNAM
  • Global Diplomacy - Coursera

Timeline

Area Manager – NYC Region

MEZEH MEDITERRANEAN GRILL
01.2023 - Current

Assistant Manager / Shift Leader

MEZEH MEDITERRANEAN GRILL
02.2022 - 09.2022

General Manager – NYC Flagship Location

MEZEH MEDITERRANEAN GRILL
01.2022 - 01.2023

Audit and Management Intern

MARESA CORPORATION
04.2017 - 05.2017

Executive Administrative Assistant to Assembly Member

NATIONAL ASSEMBLY OF ECUADOR
08.2014 - 05.2021

Field Assistant

ECOPLADE
07.2011 - 08.2011

Bachelor of Science - Business Administration

Universidad De Las Américas

ESL Studies -

LaGuardia Community College & Zoni Language Center

Similar Profiles

CREATE PROFILE