Andrea Nelson
Colorado Springs,CO
Summary
Hospitality professional ready to excel in front desk operations. Expertise in managing guest interactions and ensuring welcoming environment. Known for strong teamwork and adaptability, ensuring seamless operations and guest satisfaction. Recognized for excellent communication skills and friendly, approachable demeanor.
Overview
12
12
years of professional experience
Work History
Tax Associate
H&R Block
12.2024 - Current
- Analyzed tax laws and regulations to find potential deductions and recognize any deficiencies
- Consulted with clients to gather financial information, assess tax situation, and provide advice on tax strategies and deductions
- Managed incoming calls and scheduled appointments in a timely and organized manner
- Ensured client confidentiality and safeguarded operations by maintaining strict information security protocols
In Seat Server
Aramark / Ford Amphitheater
08.2024 - Current
- Serve food and drinks to customers in private seating, being able to oversee multiple suites at a time
- Displayed exceptional customer service skills by rapport-building and personalized guest interactions
- Check patrons for proper identification per Colorado Alcohol Compliance and adheres to safety policies and procedures
- Maintain knowledge of menus and venue layout to assist guests efficiently
Operations Coordinator
Colorado Pure Designs
11.2023 - 06.2025
- Contributed to daily business operations as a core member of the team
- Led event planning and execution for festivals and pop-up markets
- Participated in brand design and marketing efforts that displayed the company’s values
- Collaborated with leadership on key financial strategies and business decisions
Banquet Server / Bartender
Strater Hotel
08.2023 - 11.2023
- Maintained knowledge of event schedules and adapted to changing needs
- Provided professional, attentive service while anticipating and addressing guest needs
- Delivered exceptional food and beverage service for weddings, corporate functions, and many other events
- Set up, served, and broke down banquet events while ensuring a high standard of guest satisfaction
Tax Associate
H&R Block
11.2022 - 04.2023
- Prepared and filed over 500 individual and small business tax returns annually, ensuring compliance with federal and state regulations
- Provided advice on tax planning strategies, helping clients minimize tax liability and maximize refunds
- Scheduled and confirmed appointments while maintaining accurate records and client communication
- Collaborated with senior tax preparers to gain insights into complex tax situations and improve personal knowledge of tax laws
Bartender/Server
Sunset Sharky's
06.2021 - 05.2022
- Managed cash, credit card, and lottery POS transactions accurately, reconciling payments at the end of the shift
- Ensured all guests had a pleasant bar experience and received fast, courteous service
- Upheld bar safety and sanitation standards while restocking supplies throughout the shift
- Maintained a safe and complaint-friendly bar environment by upholding all alcohol service law and regulations
Server/Bartender/Trainer
Sevens Restaurant and Steakhouse
08.2013 - 11.2021
- Delivered exceptional customer service by taking accurate orders, ensuring timely food and beverage delivery, and addressing customer needs promptly
- Collaborated with kitchen staff and management to ensure order accuracy and resolve any issues, maintaining the flow of service
- Handled challenging customer situations with professionalism and empathy, resolving issues to the satisfaction of both guests and management
Education
High School Diploma -
West Hancock
Britt, IASkills
Basic Accounting
Customer Service
Phone and Email Etiquette
Payment Handling
Computer Skills
Multi-line Phone Systems
Timeline
Tax Associate
H&R Block
12.2024 - Current
In Seat Server
Aramark / Ford Amphitheater
08.2024 - Current
Operations Coordinator
Colorado Pure Designs
11.2023 - 06.2025
Banquet Server / Bartender
Strater Hotel
08.2023 - 11.2023
Tax Associate
H&R Block
11.2022 - 04.2023
Bartender/Server
Sunset Sharky's
06.2021 - 05.2022
Server/Bartender/Trainer
Sevens Restaurant and Steakhouse
08.2013 - 11.2021
High School Diploma -
West Hancock
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