Karate
Andrea Newman
Lead Custodian
Spokane,WA
Work Preference
Summary
Experienced office manager with strong administrative management skills, adept at prioritizing projects and multitasking to achieve goals. Methodical and detail-oriented team player with expertise in leadership. Chancellor's Excellence Group Award 2025 recipient, showcasing exceptional communication, leadership, and teamwork skills. Proficient in Microsoft Office suite, utilizing emotional intelligence to navigate team dynamics effectively. Diligent custodian with 20 years of experience in maintaining cleanliness and organization. Skilled in managing inventory, ordering supplies, developing cleaning schedules, and supervising teams. Background in customer service and conflict resolution.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
Work History
Lead Custodian
Washington State University
Spokane, WA, Washington
04.2023 - 06.2025
- Developed strong relationships with building occupants through open communication channels and proactive problem-solving
- Supervised a team of custodians, providing guidance and support to ensure efficient completion of daily tasks
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies
- Training new custodial staff members on proper cleaning techniques, safety protocols, and equipment operation
- Performed regular inspections to ensure cleanliness standards were met or exceeded in all areas
- Collaborated with facility managers to address specific cleaning needs or concerns within the building
- Conducted performance evaluations for custodial staff members, providing feedback on strengths and areas for improvement
- Boosted overall facility appearance by maintaining high standards for cleanliness in all areas, including restrooms, offices, and common spaces.
- Consistently met or exceeded expectations for quality control through rigorous inspection of completed tasks.
- Increased employee retention rates by fostering a positive work atmosphere and addressing any concerns promptly.
- Facilitated effective communication among custodial team members through regular meetings focused on progress updates, challenges faced, and upcoming priorities.
- Supervised supplies in inventory and submitted reorder requests.
- Contributed to improved hygiene standards by conducting regular audits of cleaning procedures followed by actionable feedback for continuous improvement.
Head Custodian
Anacortes School District
Anacortes, WA
03.2020 - 04.2023
- Managed inventory of cleaning supplies, ordering new stock as needed to maintain adequate levels
- Developed and implemented cleaning schedules for multiple buildings, ensuring all areas were cleaned thoroughly and on time
- Maintained inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times
- Responded promptly to any custodial emergencies or urgent requests for clean-up or repairs
- Performed regular inspections to ensure compliance with health and safety regulations
Head Custodian
Anacortes Christian Church
Anacortes, WA
08.2020 - 08.2022
- Developed and implemented efficient cleaning schedules to ensure all areas were cleaned thoroughly and on time
- Maintained inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times
- Responded promptly to any custodial emergencies or urgent requests for clean-up or repairs
- Trained new custodial staff members on proper cleaning techniques, safety protocols, and equipment operation
- Collaborated with the facilities management team to identify and address any maintenance or repair needs promptly
Paraeducator, Special Education
Anacortes School District 103
Anacortes, WA
03.2018 - 03.2020
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Coordinated with related service providers to ensure comprehensive support for special education students, including occupational therapists, speech-language pathologists, and school psychologists.
- Supported students'' social-emotional development through one-on-one counseling sessions and group activities.
- Cotaught lessons with general education teachers, integrating modifications for special education students seamlessly into the curriculum.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Contributed to a positive school culture by participating in staff meetings, committees, and volunteering at extracurricular activities that supported students'' growth and development.
- Implemented research-based interventions to address academic challenges faced by special education students.
- Served as a liaison between regular classroom teachers and special education support staff, streamlining communication regarding student accommodations.
- Assisted in planning field trips and extracurricular activities that catered to the unique interests of special education students.
- Provided a safe and inclusive learning environment that accommodated diverse learning styles and abilities.
PSE Mail Processing Clerk
United States Postal Service
Anacortes, WA
10.2017 - 03.2018
- Processed and prepared shipments for delivery, ensuring accuracy and timeliness
- Handled incoming and outgoing mail distribution, ensuring timely delivery to appropriate recipients
- Performed data entry tasks with high level of accuracy and attention to detail
- Prepared reports, presentations, and correspondence using Microsoft Office Suite (Word, Excel, PowerPoint)
- Developed standardized templates for commonly used documents which improved consistency across organization
- Resolved customer complaints or issues promptly through effective communication skills
- Maintained organized workspace that facilitated quick access to essential resources
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
- Enhanced team productivity with effective communication and collaboration during high-volume periods.
Donation Attendant
Goodwill Industries
Anacortes, WA
10.2016 - 10.2017
- Responsible for collecting, sorting, and stacking donations in collection containers to sustain production plant and retail operations
- Build and maintain internal and external customer satisfaction
- Streamlined the donation process for better organization and item categorization, resulting in increased efficiency.
- Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
- Established positive relationships with local businesses, securing ongoing partnerships for donation drives and community events.
- Prepared tax receipts and accurately maintained log of received donations and donors.
- Elevated overall efficiency by identifying opportunities for process improvements within the donation center operations.
- Adhered to organizational policies regarding acceptable donations, informing donors of any restrictions when necessary.
Nationally Certified Massage Therapist
New York Fitness
Jackson, CA
03.2011 - 07.2016
- Performed various massage techniques including Swedish, deep tissue, and hot stone massages to alleviate muscle tension and promote relaxation
- Assessed clients' medical history, injuries, or conditions to determine appropriate massage techniques and avoid any potential risks
- Effectively communicated with clients to understand their goals for each session and provide recommendations for ongoing self-care practices
- Managed appointment scheduling system efficiently, optimizing therapist availability while accommodating client preferences
- Provided administrative support to various departments by handling phone calls, responding to inquiries, and directing visitors
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Promoted a culture of wellness within the workplace by providing on-site chair massages during corporate events or employee appreciation days.
Manager
Ko Sutemi Karate
Jackson, CA
05.2011 - 03.2014
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Tested and evaluated students on materials presented in classes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Bachelor of Arts - Sociology
Eastern Washington University
Cheney, WA 08.2025 - Current
No Degree - Sociology
Western Washington University
Bellingham, WA 03.2021 - 03.2023
Associate of Arts - Liberal Arts And Sciences
Skagit Valley College
Mount Vernon, WA 06.2020 - 12.2020
No Degree - Psychology
Coastline Community College
Fountain Valley, CA 02.2015 - 02.2016
Certified Massage Therapist - Massage Therapy
Fair Oaks Massage Institute
Fair Oaks, California 01.2011 - 01.2012
No Degree - Liberal Arts And Sciences
San Joaquin Delta College
Stockton, CA 02.2008 - 02.2011
Skills
Service excellence
Administrative coordination
Detail-oriented data management
Workplace organization
Effective organizational skills
Team leadership
Team leadership
Inventory management
Coordinating successful events
Fostering collaborative partnerships
Strong communication skills in both oral and written forms
Skill enhancement coaching
Certification
Massage Therapy License, 03/01/18, 04/01/28
Additional Information
Worked part-time as a Safeway checker 2020-2021
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
Para-educator Union President 2018-2019
Interests
Health
Reading
Learning
Massage
Volunteering
Timeline
Bachelor of Arts - Sociology
Eastern Washington University
08.2025 - Current
Lead Custodian
Washington State University
04.2023 - 06.2025
No Degree - Sociology
Western Washington University
03.2021 - 03.2023
Head Custodian
Anacortes Christian Church
08.2020 - 08.2022
Associate of Arts - Liberal Arts And Sciences
Skagit Valley College
06.2020 - 12.2020
Head Custodian
Anacortes School District
03.2020 - 04.2023
Paraeducator, Special Education
Anacortes School District 103
03.2018 - 03.2020
PSE Mail Processing Clerk
United States Postal Service
10.2017 - 03.2018
Donation Attendant
Goodwill Industries
10.2016 - 10.2017
No Degree - Psychology
Coastline Community College
02.2015 - 02.2016
Manager
Ko Sutemi Karate
05.2011 - 03.2014
Nationally Certified Massage Therapist
New York Fitness
03.2011 - 07.2016
Certified Massage Therapist - Massage Therapy
Fair Oaks Massage Institute
01.2011 - 01.2012
No Degree - Liberal Arts And Sciences
San Joaquin Delta College
02.2008 - 02.2011
Awards
- Black Belt Hall of fame Induction, 11/01/12, 11/01/15
- Award for Academic Excellence, 02/01/10
- Dean's List Eastern Washington University Fall 2025
Groups
Alpha Gamma Sigma (AGS) Honor Society Beta, 02/01/09, 02/01/11, Chapters: Students at San Joaquin Delta Community Colleges form individual chapters that are governed by elected student officers and advised by members of the college faculty and staff. Each chapter operates under its distinct constitution and bylaws. Membership: Students must have a grade point average of 3.0 or better to be members of AGS. Most chapters also set a minimum number of hours of community service that members must perform and complete.
Quote
The successful warrior is the average man, with laser-like focus.
Bruce Lee
Awards
- Chancellor's Excellence Award 2025
- Black Belt Hall of fame Induction 2012, 2013
- Award for Academic Excellence 2010 San Joaquin Delta College
- Employee of the Month JCpenney 1995, 1996, 1997, 1998
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Groups
Alpha Gamma Sigma (AGS) Honor Society Beta, 02/01/09, 02/01/11, Chapters: Students at San Joaquin Delta Community Colleges form individual chapters that are governed by elected student officers and advised by members of the college faculty and staff. Each chapter operates under its distinct constitution and bylaws. Membership: Students must have a grade point average of 3.0 or better to be members of AGS. Most chapters also set a minimum number of hours of community service that members must perform and complete.
Software
Microsoft suite
Workday
AIM
Precipio