Karate
Andrea Newman
Lead Custodian
Spokane,WA
Summary
I have a strong background in customer service and conflict resolution. I'm skilled in using Microsoft Office Suite, and I've leveraged strong emotional intelligence to effectively navigate complex team dynamics. I actively listen to diverse perspectives and facilitate constructive conflict resolution, which helps improve team morale and productivity. In addition, I have experience with emotional intelligence. Furthermore, as a Nationally Certified Massage Therapist, I have a strong understanding of health and safety regulations. As a diligent and experienced custodian with 20 years of experience, I can maintain cleanliness and organization in a variety of settings. I am also proficient at managing inventory, developing cleaning schedules, and supervising teams.
Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Lead Custodian
Washington State University
04.2023 - Current
- Developed strong relationships with building occupants through open communication channels and proactive problem-solving
- Supervised a team of 4 custodians, providing guidance and support to ensure efficient completion of daily tasks
- Developed and implemented cleaning schedules for multiple buildings, ensuring all areas were cleaned thoroughly and on time
- Trained new custodial staff members on proper cleaning techniques, safety protocols, and equipment operation
- Performed regular inspections to ensure cleanliness standards were met or exceeded in all areas
- Collaborated with facility managers to address specific cleaning needs or concerns within the building
- Conducted performance evaluations for custodial staff members, providing feedback on strengths and areas for improvement
Head Custodian
Anacortes School District
04.2017 - 04.2023
- Managed inventory of cleaning supplies, ordering new stock as needed to maintain adequate levels
- Developed and implemented cleaning schedules for multiple buildings, ensuring all areas were cleaned thoroughly and on time
- Maintained inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times
- Responded promptly to any custodial emergencies or urgent requests for clean-up or repairs
- Performed regular inspections to ensure compliance with health and safety regulations
Head Custodian
Anacortes Christian Church
08.2020 - 08.2022
- Developed and implemented efficient cleaning schedules to ensure all areas were cleaned thoroughly and on time
- Maintained inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times
- Responded promptly to any custodial emergencies or urgent requests for clean-up or repairs
- Trained new custodial staff members on proper cleaning techniques, safety protocols, and equipment operation
- Collaborated with the facilities management team to identify and address any maintenance or repair needs promptly
PSE Mail Processing Clerk
United States Postal Service
10.2017 - 03.2018
- Processed and prepared shipments for delivery, ensuring accuracy and timeliness
- Handled incoming and outgoing mail distribution, ensuring timely delivery to appropriate recipients
- Performed data entry tasks with a high level of accuracy and attention to detail
- Prepared reports, presentations, and correspondence using Microsoft Office Suite (Word, Excel, PowerPoint)
- Developed standardized templates for commonly used documents which improved consistency across the organization
- Resolved customer complaints or issues promptly through effective communication skills
- Maintained an organized workspace that facilitated quick access to essential resources
Donation Attendant
Goodwill Industries
10.2016 - 10.2017
- Handles assigned donation station duties demonstrating service to donors
- Responsible for collecting, sorting, and stacking donations in collection containers to sustain production plant and retail operations
- Maintain a clean and safe work environment
- Build and maintain internal and external customer satisfaction
Nationally Certified Massage Therapist
New York Fitness
03.2011 - 07.2016
- Performed various massage techniques including Swedish, deep tissue, and hot stone massages to alleviate muscle tension and promote relaxation
- Customized massage sessions based on the client's specific needs and preferences, ensuring a personalized experience
- Maintained a high level of professionalism and confidentiality while interacting with clients during massage therapy sessions
- Assessed clients' medical history, injuries, or conditions to determine appropriate massage techniques and avoid any potential risks
- Effectively communicated with clients to understand their goals for each session and provide recommendations for ongoing self-care practices
- Managed appointment scheduling system efficiently, optimizing therapist availability while accommodating client preferences
- Provided administrative support to various departments by handling phone calls, responding to inquiries, and directing visitors
Education
Undergraduate - Sociology
Western Washington University
Bellingham, WA 03.2021 - 03.2023
Associate's degree - Arts
Skagit Valley College
Mount Vernon, WA 06.2020 - 12.2020
Undergraduate - Psychology
Coastline Community College
Fountain Valley, CA 02.2015 - 02.2016
Certified Massage Therapy - Massage Therapy
Fair Oaks Massage Institute
Fair Oaks, CA 01.2011 - 01.2012
Undergraduate - Liberal Arts & Sciences
San Joaquin Delta College
Stockton, CA 02.2008 - 02.2011
Undergraduate - Computer Science
Folsom Lake College
Folsom, CA 08.2004 - 08.2005
Skills
Commercial cleaning
Industrial cleaning
Computer Science
Custodial experience
Floor care
Cleaning
Buffing
Janitorial experience
Certification
Massage Therapy License, 03/01/18, 04/01/28
Additional Information
Worked part-time as a Safeway checker 2020-2021
Awards
- Black Belt Hall of fame Induction, 11/01/12
- Award for Academic Excellence, 02/01/10
Groups
Alpha Gamma Sigma (AGS) Honor Society Beta, 02/01/09, 02/01/11, Chapters: Students at San Joaquin Delta Community Colleges form individual chapters that are governed by elected student officers and advised by members of the college faculty and staff. Each chapter operates under its distinct constitution and bylaws. Membership: Students must have a grade point average of 3.0 or better to be members of AGS. Most chapters also set a minimum number of hours of community service that members must perform and complete.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
Para-educator Union President 2018-2019
Interests
Health
Reading
Learning
Massage
Volunteering
Timeline
Lead Custodian
Washington State University
04.2023 - Current
Undergraduate - Sociology
Western Washington University
03.2021 - 03.2023
Head Custodian
Anacortes Christian Church
08.2020 - 08.2022
Associate's degree - Arts
Skagit Valley College
06.2020 - 12.2020
PSE Mail Processing Clerk
United States Postal Service
10.2017 - 03.2018
Head Custodian
Anacortes School District
04.2017 - 04.2023
Donation Attendant
Goodwill Industries
10.2016 - 10.2017
Undergraduate - Psychology
Coastline Community College
02.2015 - 02.2016
Nationally Certified Massage Therapist
New York Fitness
03.2011 - 07.2016
Certified Massage Therapy - Massage Therapy
Fair Oaks Massage Institute
01.2011 - 01.2012
Undergraduate - Liberal Arts & Sciences
San Joaquin Delta College
02.2008 - 02.2011
Undergraduate - Computer Science
Folsom Lake College
08.2004 - 08.2005