Andrea Nicklow
Minneapolis,MN
Summary
Hardworking and enthusiastic with a dash of humor. Trained in every facet of restaurant and catering business. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Recreation Specialist
City Of Minneapolis
09.2003 - Current
- Create strong, long established recreational programs.
- Collaborate with various departments for successful execution of special events and programs.
- Organized seasonal camps that provided enriching experiences for children during school breaks.
- Plan and evaluate recreation programs and events with recreation director to support community functions.
- Create a safe, inclusive, and welcoming environment for participants of all ages and abilities in recreational facilities.
Front of House Manager and Catering Assistant
Marino's Italian Restaurant
08.2009 - 09.2021
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Boosted team morale through regular performance feedback and recognition of exceptional work.
- Partnered with management in order to maintain good communication between kitchen and servers, ensuring the best dining experience for guests.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Collaborated with team members to execute seamless catering events for clients.
- Adaptability adjusting plans according to last-minute changes in faced paced environments.
- Handled logistics related to transportation of equipment and materials between venues, ensuring punctuality.
- Professional demeanor under pressure during high-stress situations, providing excellent service increasing customer satisfaction.
Point of Sale Specialist
Bng Holdings
04.2013 - 03.2018
- Streamlined POS operations by implementing efficient processes and procedures according to business needs.
- Collaborated with management to develop strategies for improving efficient performance through utilization of POS systems.
- Trained new employees on proper use of POS systems, ensuring smooth onboarding and integration.
- Increased sales efficiency by optimizing Point of Sale systems and training staff on best practices.
- Assisted in troubleshooting technical issues with POS hardware and software, minimizing downtime for business operations.
Education
Bachelor of Arts - Business Administration And Management
Augsburg College
Minneapolis, MN06.2009
Skills
- Engaging, Positive and Assertive
- Administrative Leadership
- Customer Relationship management
- Problem Solving and Conflict Resolution Capable
- Multitasking Capable
- Program Development and Management
- Organizational Leadership Skills
- POS System Installations with R Power and Aloha
- MS Office Proficient
Certification
- Certified ServSafe
Timeline
Point of Sale Specialist
Bng Holdings
04.2013 - 03.2018
Front of House Manager and Catering Assistant
Marino's Italian Restaurant
08.2009 - 09.2021
Recreation Specialist
City Of Minneapolis
09.2003 - Current
Bachelor of Arts - Business Administration And Management
Augsburg College