Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Nobles

Fort Worth,TX

Summary

Experienced professional with expertise in Microsoft Office, data entry, customer service, and clerical support. Skilled in data recovery, community services coordination, Oracle CRM, and ticket processing. Proven success as a Senior Resolution Coordinator, Customer Service Representative, Security Officer, Home Health Aide, and Delivery Driver.

Overview

8
8
years of professional experience

Work History

SENIOR RESOLUTION COORDINATOR

Walmart
09.2022 - Current
  • Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Offered system and application support
  • Researched and identified solutions to technical problems.

CUSTOMER SERVICE REPRESENTATIVE

Globe Life And Accident Insurance Company
04.2022 - 09.2022
  • Maintained customer satisfaction and processed adjustments
  • Managed financial accounts and payment processing.
  • Provided coverage option information to assist clients in protecting assets.
  • Educated clients on insurance policies and procedures

Security Officer

Allied Universal Security Services
06.2021 - 04.2022
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidence
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.


DELIVERY DRIVER

Advance Auto Parts
07.2016 - 09.2018
  • Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
  • Managed store shelves and processed orders.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.



Education

HIGH SCHOOL DIPLOMA -

Oscar Dean Wyatt
Fort Worth, TX
06.2010

Skills

  • Organizational Skills
  • Written Communication
  • Data Collection
  • Data Entry
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Oracle
  • Technical Support

Timeline

SENIOR RESOLUTION COORDINATOR

Walmart
09.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

Globe Life And Accident Insurance Company
04.2022 - 09.2022

Security Officer

Allied Universal Security Services
06.2021 - 04.2022

DELIVERY DRIVER

Advance Auto Parts
07.2016 - 09.2018

HIGH SCHOOL DIPLOMA -

Oscar Dean Wyatt
Andrea Nobles