Andrea Nolen
Tampa
Summary
Employee Relations Consultant with experience in managing complex employee relations cases, fostering compliance with employment laws and organizational policies. An MBA in Organizational Leadership and a Post Graduate Certification in Project Management, enhances the capability to lead programs and facilitate organizational change effectively. Passionate about cultivating a positive workplace culture, dedicated to delivering innovative solutions that empower both employees and leadership while driving resolutions and mitigating workforce relations risks.
Overview
6
6
years of professional experience
Work History
Labor Relations Specialist
HCA Healthcare Inc.
07.2025 - Current
- Facilitated effective communication between management and employees to resolve labor disputes
- Developed and implemented training programs to enhance employee understanding of labor policies
- Collaborated with legal teams to ensure compliance with labor laws and regulations
- Oversaw investigations into discrimination, sexual harassment or other workplace claims
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership
- Mediated discussions between employer and employee representatives in attempt to reconcile differences
- Provided expertise on labor and employment laws to help employers make more effective decisions
Employee Relations Consultant
Allstate Insurance
01.2022 - 06.2025
- Lead cross-functional teams in tracking project progress, facilitating prompt updates and strategic decision-making for seamless project execution. Forge strong collaborations with stakeholders to refine workflows, accelerating case resolution and boosting operational efficiency
- Enhanced organizational effectiveness by designing and executing performance improvement strategies that optimized processes and aligned with organizational objectives
- Mitigated risks and ensured compliance with company policies and legal standards by providing expert guidance to leadership on employee relations strategies
- Achieved timely HR Employee Relation case resolution and successful project completion by spearheading project management initiatives and ensuring alignment with project goals
- Advised management on performance management and employee relations issues, resulting in improved working relationships
- Documented in detail steps of HR investigations and properly resolved employee relations issues in a timely, fair, and legal manner
- Collaborated with managers to resolve complex employee relations issues with positive outcomes
Catastrophe Field Adjuster
Allstate Insurance
01.2020 - 01.2022
- Conducted thorough inspections of properties to assess damage and determine coverage eligibility.
- Delivered accurate damage assessments and generated precise estimates, driving fair claim settlements, and ensuring customer satisfaction. Negotiated and finalized claims in strict adherence to business unit protocols, ensuring timely and equitable resolutions
- Provided exceptional customer service, such as keeping claimants and insureds informed and addressing concerns throughout the claims process
- Streamlined claim processes by maintaining clear communication with customers, employees, and leadership, ensuring efficient workflow and issue resolution
- Provided training and guidance to junior adjusters.
- Developed and maintained relationships with claimants and other stakeholders
- Investigated, documented, and resolved complex claims within a timely time frame
Education
MBA - Organizational Leadership
Lake Forest Graduate School
ChicagoPost Graduate Certification - Project Management
University of Massachusetts Amherst
BA - International Development
University of North Texas
DentonSkills
- Team Leadership & Collaboration
- Conflict Management
- Disciplinary Action Management
- Quality Assurance & Monitoring
- Risk Mitigation & Contingency Planning
- Detailed Documentation
- Grievance Handling
- HR Legal and Regulatory Environment
- Investigation Techniques and Process
- HR Policies and Compliance
Timeline
Labor Relations Specialist
HCA Healthcare Inc.
07.2025 - Current
Employee Relations Consultant
Allstate Insurance
01.2022 - 06.2025
Catastrophe Field Adjuster
Allstate Insurance
01.2020 - 01.2022
Post Graduate Certification - Project Management
University of Massachusetts Amherst
BA - International Development
University of North Texas
MBA - Organizational Leadership
Lake Forest Graduate School