Andrea Nuno
Bakersfield,CA
Summary
Dynamic and results-driven Administrative Professional with a proven track record of exceptional performance at individual, team, and organizational levels. Expertise in multitasking and prioritizing workloads effectively to ensure seamless operations with minimal supervision. A detail-oriented approach combined with strong team-building skills enables significant contributions in fast-paced, deadline-driven environments. Committed to fostering collaboration and enhancing productivity through strategic administrative support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Office Manager/Surgery Scheduling Coordinator
Empire Aesthetic Center
07.2024 - 11.2025
- Managed daily front office operations, ensuring efficient patient scheduling and workflow.
- Supervised administrative staff, providing training and support to enhance service quality.
- Developed and implemented operational policies to improve patient experience and satisfaction.
- Coordinated communication between departments to streamline processes and resolve issues quickly.
- Led team meetings to foster collaboration, address challenges, and align on objectives.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
- Analyzed operational workflows, identifying areas for improvement to reduce wait times and increase patient satisfaction.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
- Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Increased sales and profitability by developing strategic buying plans for the retail department.
Interim Practice Administrator/Surgery Scheduling Coordinator
Empire Aesthetic Center
09.2023 - 07.2024
- Streamlined patient scheduling processes to enhance appointment efficiency.
- Coordinated financial operations, including budgeting and forecasting for practice growth.
- Managed vendor relationships to ensure quality service delivery and cost-effectiveness.
- Led initiatives to optimize workflow, resulting in improved patient satisfaction scores.
- Mentored administrative staff, fostering professional development and team cohesion.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed close working relationships with front office and back office staff.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Supervised team of 3 office personnel and 5-7 Providers.
- Managed appointment bookings, ensuring accuracy and timeliness for surgical procedures.
- Collaborated with medical staff to resolve scheduling conflicts and enhance operational efficiency.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Established strong working relationships with other departments involved in surgical care such as anesthesia and surgery department
Front Office Lead
Empire Aesthetic Center
06.2023 - 09.2023
- Supervised front office operations, ensuring streamlined patient flow and optimal customer service.
- Trained and mentored staff on office procedures and software usage to enhance team efficiency.
- Coordinated communication between patients and medical staff, fostering a collaborative environment.
- Managed inventory of office supplies, optimizing procurement processes for cost-effectiveness.
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Assisted with the recruitment and hiring process for new front office employees, selecting candidates who demonstrated strong customer service skills and a commitment to excellence.
- Maintained detailed records of inventory levels in order to prevent shortages and ensure a well-stocked front office environment.
Patient Service Representative
Empire Aesthetic Center
12.2022 - 06.2023
- Managed patient scheduling and appointment confirmations, enhancing clinic workflow efficiency.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Maintained accurate patient records in electronic health systems, ensuring confidentiality and compliance.
- Oversaw inventory management of medical supplies, ensuring availability for seamless operations.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
Client Services Representative
Bellies, Babies, and Bosoms
12.2014 - 03.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences resulting in consistent 98% customer satisfaction rating.
- Promoted available resources and connected individuals with services
- Managed master calendar by scheduling and confirming lactation service appointments
- Maintained and managed customer files and databases
Retail Manager
LensCrafters
12.2011 - 12.2012
- Managed staff of 10-15 associates, overseeing daily processes and employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Partnered with managing Doctor to ensure patient flow was consistent, decreasing wait time to less then 10 minutes
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Explained prescriptions, optical terminology, and products to customers.
Brand Delivery and Operations Manager
Victoria's Secret
09.2008 - 10.2011
- Increased annual sales by 5% in first year of store placement
- Focus on coach and development of direct reports through action planning, resulting in promotions for 3 associates into higher volume stores
- Onboarded new employees with training and new hire documentation.
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Education
CMAA - Medical Assisting
Pasadena City College
Pasadena, CA05.2022
High School Diploma -
Hanford High School
Hanford06-2001
Skills
- Communication
- Time management
- Accurate Recordkeeping
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Effective multitasking
- Scheduling and calendar management
- Teamwork and collaboration
Certification
- CMAA - Certified Medical Administrative Assistant
Languages
Spanish
Limited Working
Timeline
Front Office Manager/Surgery Scheduling Coordinator
Empire Aesthetic Center
07.2024 - 11.2025
Interim Practice Administrator/Surgery Scheduling Coordinator
Empire Aesthetic Center
09.2023 - 07.2024
Front Office Lead
Empire Aesthetic Center
06.2023 - 09.2023
Patient Service Representative
Empire Aesthetic Center
12.2022 - 06.2023
Client Services Representative
Bellies, Babies, and Bosoms
12.2014 - 03.2020
Retail Manager
LensCrafters
12.2011 - 12.2012
Brand Delivery and Operations Manager
Victoria's Secret
09.2008 - 10.2011
CMAA - Medical Assisting
Pasadena City College
High School Diploma -
Hanford High School